Our purpose is to provide safe, culturally appropriate and affordable accommodation for First Nations people who need to be away from home to access services and economic opportunities. Across its network of hostels, dedicated Aboriginal Hostels Limited (AHL) staff provide accommodation and meals for residents in a supportive environment, assisted by local First Nations service providers and referral agencies. AHL also supports the Australian Government's efforts to improve economic outcomes for First Nations people. By purchasing goods and services from First Nations businesses at every opportunity, we help support a more inclusive economy. We are proud to be one of the largest employers of First Nations people in the Australian Public Service, First Nations employees make up approximately 50% of our workforce. Indigenous jobseekers and non-Indigenous jobseekers with a commitment to working with First Nations peoples are encouraged to apply. The key duties of the position include About the Role Under the direction of the Hostel Manager, manage the day-to-day operations of the hostel in accordance with AHL policy, procedure, the Australian Public Service (APS) Code of Conduct and relevant APS legislation. Our Assistant Hostel Managers work closely with local stakeholders to support First Nations people into our hostels and ensure residents are connected with the services they require during their stay. Your role is to ensure hostel occupancy is high and service to residents is exceptional. You will be a hands-on manager, working closely with the small hostel team to provide three meals a day and ensuring the facility is clean, safe and welcoming. You will be a perfectionist, ensuring all hostel operations are meeting standards in line with guidelines and policies and continually developing your team to improve our service offering. You will be reporting to an Operations Management Team and will provide regular reports on hostel operations to the Operations Management Team and to AHL's National Office business areas as required. Our ideal candidate will have the ability to perform in accordance with the APS values and Code of Conduct, the social justice principles of equity and workplace diversity and work health and safety, demonstrating: in-depth understanding of Aboriginal and Torres Strait Islander cultures and issues affecting First Nations peoples; the ability to support outcomes for First Nations peoples and the demonstrated ability to communicate sensitively and effectively with First Nations peoples; the ability to manage a high performing team including supporting individual development of team members and supporting effective performance: proven experience in providing accommodation and meal services and an understanding of the policies and procedures needed to support effective delivery of these services; the ability to prepare reports and escalate issues including in regard to WHS, Child Protection, facilities management and resident behaviour; the ability to effectively manage budgets including the ability to drive tariff income and manage cost effective food services and facility management practices; and excellent stakeholder engagement skills that will support services for First Nations people.
