We power insights for better, safer workplaces together. Are you ready to be Kin-a-t-i-can? Join a globa l leade r in Reg-Tech as a Customer Support & Service Specialist. If you've spent time resolving technical issues, supporting SaaS users, or delivering exceptional digital customer experiences, we want to hear from you. This role offers the perfect opportunity to expand your customer support expertise while working with a dynamic global team that values techni cal problem-solving, empathetic communication, and genuine care for our customers' success. If you're passionate about helping customers achieve their goals and thrive in a fast-paced, technology-driven environment, this role is for you! This role will be based on site at Kinatico HQ, Perth City with our supportive team, with early shift times options available. OUR TEAM'S STRENGTH COMES FROM EVERYONE'S INDIVIDUALITY About you: Demonstrate a strong curiosity for technology and a genuine interest in understanding systems and processes Proficient written and verbal communication skills Any experience with technical concepts (such as APIs or integrations) is advantageous but not Enjoys solving problems and working through issues step‑by‑step Skilled at managing multiple customer conversations at once while maintaining accuracy, attention to detail, and a high standard of service. Adaptable and eager to learn new products, tools, and processes in a fast-paced environment (including AI) Previous experience in customer support or a customer-facing role is advantageous but not essential Exposure to compliance or regulated industries is a plus DELIVERING THE GOOD, STRIVING FOR THE GREAT Position responsibilities include but are not limited to: Provide exceptional multi-channel customer support via email, live chat, and phone across multiple time zones Help troubleshoot software issues and guide customers through features Share tips and best practices to help customers get the most out of the platform Identify opportunities for customer growth, feature adoption, and process improvement during support interactions Meet or exceed established SLAs for response times, resolution rates, and customer satisfaction metrics Work closely with customers to address and resolve issues, follow established troubleshooting processes, maintain clear and accurate documentation, and relay customer feedback and requests to inform product development. ARE YOU READY TO BE A KINATICAN? Where our passion, talent, delivery and impact collide our purpose lies. Powering insights for better, safer workplaces, helping organisations to know their people we are a global leader in Reg-Tech. Our technology helps organisations to know their people. Flexible and supportive work environment A culture of development and recognition, we want our people to thrive! Work for an ASX listed company and a leader in Reg-Tech Join the company at an incredibly exciting time and enter a world of energy, enthusiasm and innovation Opportunity to work with cutting-edge support tools and methodologies Contribute to product improvement and customer success initiatives TELL US ABOUT YOURSELF Apply with your resume (with cover letter appreciated). Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised individuals tend to only apply when they check every box. If you think you have what it takes (a growth mindset) but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
