Consumer Care/Customer Care Permanent Job Description At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100 countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home. About The Role The Process and Cost Excellence Manager works collaboratively across the Aftermarket business unit, internally known as Peace of Mind (PoM), reviewing, improving and redesigning business processes to drive efficiency, improvements and to lower overall costs. The role will focus on enhancing operational efficiency, identify and drive improvements in system processes and governance, improving cross functional team alignment, within the framework of championing operational excellence and driving a remarkable consumer experience. What You’ll Do Identify opportunities for cross functional process improvements with the goal of designing processes that drive efficiencies in our ways of working, improved visibility of business performance and remarkable consumer experiences. Analysis of PoM KPIs and operational data to identify improvement areas. Support initiatives to improve response times, internal and external metrics, and the reduction of warranty related costs. Take a leadership role within PoM and the broader business driving positive change management principles to maintain effective business processes and tools. Design, document and participate in the implementation of scalable processes and SOPs that drive consistency, efficiency and compliance with company policies and procedures. Manage projects made up of cross functional teams to implement new internal and external processes and tools assuring successful implementation and on time completion of projects. Who You Are 5 years of experience in continuous improvement and process management roles Proven experience in process improvement methodologies (Lean and Six Sigma) Strategic orientation and financial awareness Customer centric focus: ability to align CI initiatives with aftermarket customer needs and service excellence standards Analytical: With an eye for detail and the ability to interpret complex data, you are proficient in metrics and reporting tools, and you can also translate this into meaningful, practical information that informs decision-making Proactive Problem-Solver: You anticipate issues before they arise and work proactively to find solutions. Strong Communicator: Whether you’re liaising with internal or external stakeholders, you excel at conveying clear, concise, and actionable information. Collaborative: You build trust, good working relationships and communicate effectively with your colleagues and across functions Growth: You love to explore new ideas and drive continuous improvement, not only to do your best work but to develop your capabilities and acquire new skills. Why work for Electrolux? Step into a career with a Global Leader in Home Appliances , where innovation meets purpose, and people are at the heart of everything we do. Enjoy our flexible and hybrid working environment, designed to support your lifestyle and productivity. Recharge with CARE Day an additional day off just for you Take advantage of exclusive discounts on our products for you, your family, and friends. We offer secure onsite parking, so your day starts and ends with ease. Our Mentorship Program connects you with experienced leaders to support your personal and professional development. Stay healthy with annual onsite flu shots, skin checks plus access to wellness sessions and webinars to support your physical and mental health. Join a workplace that celebrates diversity, equity, and inclusion, backed by our dedicated DEI Committee. Be part of a company committed to sustainability, with real action behind our environmental goals. As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you! Find out more on www.electroluxgroup.com
