Regional Manager – Lead with Passion and Grow with Koko Black! Why You’ll Love This Role At Koko Black Group, we don’t just sell chocolate – we create extraordinary experiences. As our Regional Manager, you’ll lead a portfolio of up to 12 Victorian stores, partnering closely with Store Managers to deliver exceptional customer experiences, strong commercial outcomes and a culture of service excellence, accountability and development. For the right candidate, there is genuine opportunity to expand your portfolio interstate as the business continues to grow. This is a pivotal leadership role where you’ll champion the Koko Black brand, coach high-performing leaders and shape the future of our retail network through strategic oversight and hands-on operational leadership How You’ll Lead the Way: Leading & Developing Teams Coach, mentor and develop Area Manager(s) and Store Managers to build high-performing, values-led teams Drive recruitment, onboarding, succession planning and performance management across your region Driving Commercial & Operational Excellence Own regional performance, including P&L, labour management and cost control Translate commercial insights into effective resourcing and performance decisions Ensure consistent execution of operational standards, policies and procedures Creating Exceptional Customer Experiences Bring the Koko Black brand story to life through excellent service and immersive in-store experiences Champion service excellence and resolve complex customer issues with confidence Strategic Leadership & Collaboration Develop and implement region-specific strategies aligned to national business objectives Partner cross-functionally with HR (PX), VM, Supply Chain, Marketing and Retail Operations Represent your region in national forums, projects and strategic initiatives Safety & Role Modelling Role model Koko Black values of Passion, Leadership, Ownership and Trust Lead proactive health, safety and wellbeing practices across your region What You Bring: Proven success in leading multiple retail/hospitality locations , with Area/Regional Management experience. Proven commercial acumen – you’re confident managing P&L, labour budgets and driving strong financial outcomes across a multi-site portfolio. A coaching-led leadership style – developing, mentoring and empowering leaders is what you do best. Strategic thinking with a hands-on approach – you love shaping the big picture while rolling up your sleeves to execute the detail. A strong eye for visual merchandising and brand presentation – you know how to create an inviting, premium and commercial in-store environment. A passion for premium products and unforgettable customer experiences – storytelling and sensory immersion come naturally to you. A natural alignment to Koko Black’s values – you lead with passion, leadership, ownership and trust, and bring others along the journey. Perks & Sweet Rewards: Generous Koko Black product allowance Career progression and leadership development opportunities Travel opportunities as your portfolio grows The chance to join an innovative, Australian-born premium brand on an exciting growth journey ✨ If you’re an experienced retail leader who thrives in a fast-paced, customer-focused environment and wants to make a meaningful impact, we’d love to hear from you. Apply now.
