Description Create your best future and join Westpac a Senior Tech Lead, Enterprise Service Support. What’s the role? Senior Tech Lead will be responsible for overseeing end‑to‑end delivery of Fax and SMS services, including L3 BAU DevOps support, project delivery, vulnerability management and resolution. The role leads continuous and service improvement initiatives while managing overall service performance across MTTR, OLA and SLA. It also includes ownership of change control submissions and ensuring effective governance for the service. This role operates in a hybrid model and requires being in the office two days per week. What do I need? Essential: Excellent Written & Verbal Communication Skills. SNOW (Service Now) service management experience. Power BI advance level. Min of 5 years’ experience with Technical Document writing e.g ITSD, SSD. Analysis and Problem-Solving skill. Certified ITIL foundation or higher. Desirable: 5years experience in planning, implementation, and support of Telephony services in a medium to large enterprise environment. Jira project management tool experience. Experience in writing user and technical documentation, operating procedures and Operation report. Data NW experience. SaaS experience. Why join us? We’re obsessed with becoming our customers' 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website . LI-Hybrid.
