The Chief Technology & Data Officer (CTDO) Branch drives AEC's digital resilience and data-driven transformation through four core areas: Cloud and Infrastructure Operations ensures secure, scalable systems; IT Service Operations provides nationwide IT support and logistics; Enterprise Technical Enablement manages devices, network security, and technical initiatives; and Data Capability Exchange oversees data strategy, engineering, AI governance, and geospatial services. Together, these functions enable reliable technology and data capabilities for electoral operations and organisational efficiency. The key duties of the position include This role offers an exciting opportunity for those eager to advance their Service Desk Analyst skills and build a strong technical career within a supportive team. As a Service Desk Analyst (APS5), you will collaborate with experienced practitioners and benefit from training, hands-on learning, and ongoing development. We foster continuous learning, teamwork, and professional growth, enabling you to make a meaningful contribution while steadily expanding your expertise and confidence as a Service Desk professional. The Service Desk Analyst supports the Service Desk Manager in the administration of matters relating to provision of planning and delivery support activities to staff on core business operations and processes, and the resolution of technical ICT problems within the IT Service Operations Section of the CTDO Branch, including participating in section planning for short term tasks and work area planning for longer term initiatives. The role is responsible for undertaking work that is moderately complex to complex in nature, under limited direction, utilising expertise in the area of IT systems and infrastructure, and operational support across a geographically dispersed network. To excel you'll have: Experience in ServiceNow or a similar IT ticketing systems. Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations. Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network. Analytical abilities with the ability to obtain accurate conclusions and apply innovative initiatives while contributing to change and business improvement strategies. Demonstrated personal integrity whilst achieving results within legislative and policy parameters. Desirable Knowledge and experience in the use of Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix, ITIL and Remote Access platforms are highly desirable. Ability to gain an understanding of Australian electoral law and practice. Ability to work in agile teams.
