The Role As a Full-Time Level 5 Security Operations Centre (SOC) Operator , you will play a crucial role in safeguarding an organisation's infrastructure. You will be responsible for monitoring security systems, analysing incidents, and coordinating responses to security threats across the network and physical locations. Your primary focus will be on real-time threat detection, investigation, and escalation of potential risks, ensuring the protection of both digital and physical assets. You will report directly to the Security Operations Manager and SOC Supervisor, contributing to our mission of maintaining a secure environment through constant vigilance and prompt incident response. Roster/Hours: Rotating Roster - 06:00-18:00/18:00-06:00 Skills, Experience, and Attributes To thrive as a SOC Operator, you should have: Current NSW Security Licence - 1AE Classification (Required) Current First Aid and CPR certifications (Required) Certificate II in Security Operations Working with Children Check (Required) Police Check (Required) Control Room experience (Preferred) Availability for a rotating roster, including day and night shifts across 7 days. Excellent communication and reporting skills Strong attention to detail and focus during monitoring Knowledge of surveillance and alarm systems. Proficiency in Computer Aided Dispatch (CAD) systems Problem-solving and analytical abilities for threat identification Ability to sit for extended periods and occasionally lift equipment or respond to emergencies. Why Join Us Competitive Pay & Penalty Rates: We pay in line with the Security Services Award — including applicable penalty rates, allowances, and reliable fortnightly pay PLUS ALLOWANCES Employee Benefits Program: Through Flare Benefits, access exclusive discounts on everyday essentials and major brands like Woolworths, Amazon, and more. Career Progression: We invest in our people, offering clear pathways for growth, internal promotions, and leadership opportunities. Learning & Development: Ongoing training, online modules, and skill-building resources to help you excel in your current role and prepare for your next. Supportive Workplace Culture: Join a team led by approachable, hands-on leaders who are committed to your success. Employee Assistance Program (EAP): Confidential, professional mental health and wellbeing support available 24/7 for you. Work with Leading Clients: Be part of premium A-Grade sites and work environments that strengthen your industry experience and professional network. About Us Challenger Security (NSW M/L: 410 392 764) is a leading provider of premium security and concierge services, trusted by some of the world’s most recognised brands. We deliver excellence across luxury retail, shopping centres, corporate and commercial spaces, government institutions, and high-profile media and technology clients. Our reputation is built on professionalism, reliability, and an unwavering commitment to safety. How to Apply We appreciate your interest in joining Challenger Security. If your application is shortlisted, we will invite you for an interview to discuss the role further. Challenger Security is an equal opportunity employer, and we strongly encourage applications from Aboriginal and Torres Strait Islander candidates. Individuals with police, military, armed guard or prior patrol experience are strongly encouraged to apply.
