Job Description To ensure the highest level of customer service is offered and maintained at all times for all guests (internal and external). Drive all Club Millesime ambassadors meet and exceed daily, monthly and yearly targets and provide support for the team through training and coaching. Ensure efficient, friendly and professional food and beverage service is provided to all guests. Liaise with other departments to ensure service times are adhered to. Ensure all Food and Beverage Front and Back of house areas are maintained in relation to: cleanliness, sanitation and hygiene; maintenance and pest control; operating equipment and inventory and fire precautions and safety. Assist and represent the Club Manager when he/she is unavailable by being the face of Club Millesime and resolving guest complaints effectively and in a timely manner. Provide for guests an experience and environment they feel meets their expectations by quickly and efficiently auctioning requests. Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities. Ensure outlet service areas and bar is fully stocked at all times. Report any discrepancies in stock control. Maintain product knowledge of all menu and wine lists in order to advise and make recommendations to guests.
