Title:- Level 1 Service Desk Analyst Location:- North Sydney Hybrid length:- Contract 12 months plus We are currently looking for a Level 1 Service Desk Analyst to join a growing technology team supporting a fast paced environment. You must have hold either PR or Citizenship. The role As a Level 1 Service Desk Analyst you will be the first point of contact for IT support providing high quality technical assistance to end users across the business. You will manage incidents and service requests escalate where required and work closely with infrastructure applications and DevOps teams. Key responsibilities Provide first line support for IT incidents and service requests Log track and resolve tickets using ServiceNow and Jira Support users across hardware software user access and basic networking issues Troubleshoot issues across Windows environments and core business applications Escalate incidents to Level 2 and Level 3 teams with clear documentation Maintain accurate ticket notes SLAs and customer communication Gain exposure to DevOps processes tools and ways of working Skills and experience Previous experience in a Level 1 Service Desk or IT Support role Hands on experience with ServiceNow and Jira Strong customer service and communication skills Exposure to or understanding of DevOps environments including agile ways of working Basic understanding of Windows OS Active Directory and Microsoft 365 Ability to prioritise tasks in a high volume support environment Nice to have ITIL Foundation certification or working towards Exposure to cloud platforms such as Azure or AWS Interest in progressing into Level 2 support infrastructure or DevOps What is on offer 12 month contract with strong likelihood of extension Supportive team environment with strong mentoring Exposure to modern DevOps led technology teams Hybrid working and flexible culture If you would like more information please contact Sarah brown sarah.brown@talentweb.com.au
