The Opportunity: Full Training provided with Career Progression Opportunities Uncapped Incentive Opportunities/Earnings Be Part of An Inclusive And Diverse Team Culture, Where Everyone is a Team Player The Role: Our Contact Centre is growing. We are looking for two driven and motivated Sales & Service Representatives to join us! Based in Brisbane CBD at National Storage's Contact Centre, we are excited to expand our Sales & Service function. You will be joining a close-knit, vibrant, dynamic, and high-performing team. Reporting into the Contact Centre Supervisor, you will have the opportunity to work closely with the Contact Centre team and Storage Centres across Australia and New Zealand. Ideally you will have previous sales and customer service experience in a Call Centre environment and a demonstrated ability to deliver a highly efficient and consistent standard of service. If you are enthusiastic about sales and committed to providing exceptional customer service, we would love for you to join our team! Shift hours will be: First 2 weeks of training in the role: 8am - 4pm Role 1: Monday, 10.30am - 7pm Tuesday to Fri, 11am - 7pm Saturday and Sunday days off. - Position now filled. Role 2: Monday, 11:30am - 8pm Tuesday, Thursday, and Friday, 12pm - 8pm Saturday, 9.30am - 5.30pm Wednesday and Sunday days off. Key Responsibilities: Creating a great first impression for our customers. Coordinate and respond to customer enquiries in a timely, professional, and courteous manner across our various multimedia channels (phone, email and webchat). Deliver high quality customer service by providing general information and professional advice in a friendly way whilst ensuring our customers’ needs are met. Promote National Storage's brand and products to increase conversions such as insurance, storage space and vehicle hire. Proactively build relationships at all levels of the business with a key focus on our Storage Centre teams. Achieve individual sales targets and great call quality. About You: Strong Customer Service/Sales background High level of organisational skills and excellent time management Building relationships comes naturally to you and is matched with a passion and interest for helping people You have excellent written and verbal communication skills with the ability to be empathetic and professional You thrive when working in a team environment but can also work autonomously You have a motivated and proactive approach to your role and are a team player Proficient at using technology and multitasking between different systems About Us: Since 2000, National Storage has become one of Australasia’s leading self-storage providers, operating 270 centres in Australia and New Zealand. As an ASX 200 company, we prioritise our people and customers, driving our success. It’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader for all things storage across Australia and New Zealand. If you are looking to be part of a company that has a friendly and fun culture that truly values its staff and customers, we’d love to hear from you! Benefits of Working with Us: Join a collaborative, high-performing team within a multinational business and ASX 200 listed company. Access to ongoing development and career progression within a multinational environment. 24-hour wellbeing support for you and your family through our Sonder partnership. Reimbursements for approved wellbeing services under our WellNS Wallet Program. Exclusive discounts on a range of leading retailers, hotels, restaurants and more. Generous company paid parental leave. Discounts on a range of storage services including units and merchandise. Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered.
