Job Description As an AI Engineer, you turn bold ideas into tangible prototypes. You’re the hands-on builder behind our AI story, transforming vision into working demos and proof-of-concepts that show real business impact. Partnering with AI Solution Architects, you’ll combine ServiceNow’s Now Assist, Workflow Data Fabric, and platform automation to deliver intelligent, scalable solutions at speed. Key Responsibilities Build & Prototype — Develop proofs-of-concept, demos, and accelerators showcasing custom applications (low-code and pro-code), AI Agents, LLM integration, and data workflows on ServiceNow. Technical Delivery — Implement apps, integrations, flows, data integrations, and prompt engineering. Ensure POC environments are securely configured, data is pre-loaded, and integrations are ready for demonstration. Experimentation — Test and refine model performance, prompt design, and agentic automation. Documentation — Maintain technical documentation, reusable scripts, and setup guides for repeatable delivery. Collaboration — Work cross-functionally with SCs, Architects, Customer Excellence and Product Specialists to ensure successful handoff and scalability. Scalable Assets — Take best use case assets to be repeated and scaled in our internal skills library to speed up time to delivery and knowledge transfer.
