Make a meaningful first impression - every single day At Cerebral Palsy Alliance (CPA), we are passionate about creating a more inclusive world for people with disability. Every interaction matters, and our Reception & Office Manager plays a vital role in shaping the experience of our clients, families, partners and staff. We are seeking a Reception & Office Manager who brings professionalism, warmth and initiative, and who genuinely believes in service that is respectful, ethical and people-centred. Join us and make a positive difference to the lives of people with disabilities, grow your career as part of our alliance of great minds and live out our shared values - Passionate, Respectful, Ethical, Curious and Courageous. Key Responsibilities Customer experience Provide high-quality, compassionate and professional first-contact service to clients, families, visitors and staff Respond to enquiries, feedback and referrals with care, efficiency and discretion Maintain strong knowledge of CPA services to guide people to the right supports Reception, administration & office management Manage reception operations and administrative support, including room bookings, mail, fleet coordination, stationery and couriers Oversee effective use of site resources and facilities across business units Use technology and systems to streamline processes and enhance service delivery Support financial administration tasks such as purchase orders, petty cash and reconciliations Stakeholder relationships Build respectful, collaborative relationships across the organisation and with external partners Act as a central liaison point to ensure smooth site operations Demonstrate initiative and sound judgement in problem-solving and decision-making Safe & welcoming environment Support workplace health and safety requirements and emergency procedures Coordinate facilities maintenance and liaise with suppliers and internal teams Proactively identify and respond to risks to maintain a safe, inclusive environment About you You are someone who: Is passionate about delivering outstanding service and making a difference Acts with integrity and ethics , respecting confidentiality and diversity Is curious and proactive, always looking for better ways to improve systems and experiences Is courageous in problem-solving and confident in handling complex situations Treats everyone with respect , empathy and professionalism You will also bring: Strong experience in reception, customer service, administration and office management Strong communication and relationship-building skills Confidence using a range of digital systems and office technologies A Certificate IV qualification (or equivalent experience) The ability to work autonomously while contributing positively to a team environment Why join Cerebral Palsy Alliance? Be part of a purpose-driven, values-led organisation Make a genuine impact in the lives of people with disability and their families Work in a supportive, inclusive and collaborative environment Access professional development and wellbeing initiatives Working for CPA offers you exceptional remuneration & benefits: Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year 12 weeks paid parental leave and 2 weeks paid partner leave 3 additional leave days each year (conditions apply) $100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours) Discounted gym membership for you and your family, using Fitness Passport Employee Assistance Program Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA. Important information: At CPA the safety of our staff and clients is of paramount importance. We have assessed this role type as requiring a low level of physical functionality with some inherent requirements. For more information on what that may mean for this role please click here . Please let us know if you have any pre-existing injuries or illnesses which you are currently seeking, or have sought, medical treatment for which you think may impact your ability to fulfil the inherent requirements of this role. CPA is committed to supporting an inclusive work environment and engaging workers with diverse lived experience. We will happily consider and accommodate reasonable adjustments that may be required to support candidates throughout the recruitment process, and to be successful and safe employees of CPA. Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and staff. As such we encourage all employees be vaccinated against COVID-19. Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the rights , wellbeing and safety of people with a disability. We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct. CPA is a smoke free workplace including in, on and around CPA sites and vehicles.
