The Events Operations Manager will lead the end-to-end delivery of premium events, ensuring seamless execution and exceptional guest experiences. This hands-on leadership role combines operational excellence with team management across Melbourne's most iconic venues. Client Details Our client is a leading hospitality and events group known for delivering premium experiences across Melbourne's most iconic venues. As Events Operations Manager, you'll oversee end-to-end event delivery, lead a high-performing team, and ensure flawless execution for corporate functions, weddings, and gala events. Description Lead and manage all aspects of event operations for corporate functions, weddings, graduations, gala dinners, charity events, and private celebrations. Oversee staff scheduling, training, and performance management, including apprentices and casual staff. Implement KPIs and operational processes to improve efficiency and customer satisfaction. Ensure compliance with service standards and deliver training on sequence of service. Act as the primary point of contact for clients, resolving customer service issues promptly and professionally. Collaborate with kitchen and service teams to streamline operations and maintain quality. Be available for after-hours and weekend events as required. Profile 3-5 years of experience in event operations within hospitality or similar environments. Proven leadership skills with the ability to manage and motivate diverse teams. Strong customer management and communication skills. Exceptional attention to detail and time management capabilities. Hands-on approach with a strategic mindset for operational improvement. Experience with high-profile venues or hospitality groups is highly regarded. Job Offer Competitive salary package Opportunity to work with a leading venue and deliver premium events. A collaborative team environment with scope for career progression To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Emily Roberts on 61386166211.
