Job Description The UX Design Lead is a key driving force behind the design direction of TABtouch’s digital products where you will lead a small team of UX Designers. This is a hands-on leadership role where you will largely lead by example, balancing design execution, mentorship, and strategic thinking. You’ll advocate for the user, shape design processes, and elevate the quality of our digital experiences. The UX Design Lead is responsible for: Oversee all aspects of the UX design process, incorporating research, ideation, wireframing, prototyping and implementation to ensure that our products meet the needs and expectations of our users while aligning with our business objectives. Collaborate cross-functionally with product owners, researchers, developers, engineers, marketers and other stakeholders to ensure our customers enjoy intuitive, engaging, and seamless user experiences. Ensure consistency in style standards and design elements across various teams and solutions to maintain a unified user experience across mobile and web platforms Facilitate & collaborate within ideation sessions, co-design workshops, generate opportunity canvases to drive innovation and develop solutions aligned with our product visions. Transform UX ideas into tangible user experiences through the creation of user journeys, wireframes, mock-ups, and prototypes. Utilise analytics and customer feedback to derive actionable insights, identifying opportunities to optimize digital interfaces and elevate overall customer satisfaction Enhance customer-led innovation, design, and decision-making by adopting a rigorous user-centred design approach in collaboration with User Research SMEs that involves research, testing, validating, and iterating designs and workflows based on gathered user insights. Leading, managing and mentoring a small but dynamic team of UX Designers
