Job Description Are you a people-first leader who thrives in a supportive, fast-paced environment? We’re looking for a passionate and organised Practice & People Leader to join our growing team at our Brendale clinic . If you love supporting people, building strong teams, and keeping things running smoothly behind the scenes, this could be the role for you. About the Role As the Practice & People Leader , your primary focus is supporting the well-being, engagement, and productivity of our clinical and client services teams. You’ll work closely with leadership to foster a culture of positivity, kindness, and teamwork , while also ensuring operational and performance targets are met. This role works to clearly defined KPIs , and you will be responsible for monitoring, supporting, and reporting on KPI performance across both the Practitioner and Administration teams , ensuring all team members are supported to meet their individual and clinic-wide goals. What We’re Looking For To be considered for this position, you’ll ideally have several years of experience in an HR/Admin role or leading a team of 20 , with demonstrated people management experience. You’ll also bring: Proven people management skills, including regular check-ins and 1:1s Experience in monitoring performance and supporting teams to meet KPIs A self-starter mindset with high emotional intelligence Ability to work autonomously while staying connected to the team Strong delegation, strategic thinking, and problem-solving skills Exceptional written and verbal communication Excellent organisational and time-management skills An assertive yet patient communication style Commitment to learning and developing new skills A genuine passion for supporting people with disabilities Respect for cultural diversity and differing abilities In short: a people champion who’s also a wizard at getting things done Hours : Monday to Friday, 7:00am – 3:00pm: Flexible options available, including: Increased hours Monday–Thursday with a half-day Friday, or A 9-day fortnight Why Work at Pepper Kids ? ✅ Registered NDIS Provider Supportive, team-based environment within Client Support Services Paid Parental Leave — up to 12 weeks Employee Assistance Program (EAP) Career growth opportunities for standout performers Fitness Passport This Role Is Perfect for You If You : Enjoy balancing people leadership with performance accountability Feel confident having KPI-based conversations that are supportive and solutions-focused Can juggle competing priorities while staying calm under pressure Are systems-savvy and comfortable following structured processes Bring a warm, collaborative, can-do attitude to work Confidence updating and managing documentation, reports, and spreadsheets Experience in allied health, education, or team leadership is valued — but not essential. We’re looking for the right mindset and a genuine heart for people . If this ticks your boxes and you would like a confidential discussion regarding the role, please contact Therise (Operations Manager) on 07 3062 9292 or therise.davis@pepperkidstherapy.com.au
