A well-established, globally connected consumer brand is seeking an experienced eCommerce Assistant Manager to help drive the performance, optimisation and ongoing evolution of its online channel. This is a hands-on leadership role suited to someone who enjoys balancing strategy with execution, thrives in fast-paced environments, and takes genuine ownership of the eCommerce customer journey from end to end. Working closely with senior stakeholders, you’ll be responsible for the day-to-day performance and continuous improvement of the online platform. Key responsibilities: • End-to-end management of the eCommerce website, ensuring products are accurately listed, well-merchandised and optimised for conversion • Owning the platform roadmap and working closely with developers on enhancements, upgrades and performance improvements • Driving site UX, navigation, up-sell and cross-sell initiatives to maximise customer experience and revenue • Planning and executing promotions, product launches and online campaigns • Analysing performance data and reporting on key metrics, with a focus on conversion, growth and optimisation • Leading, mentoring and supporting two direct reports within the eCommerce team • Partnering with internal teams across marketing, product, customer service and logistics • Liaising with global stakeholders to align with broader eCommerce strategy and best practice • Systems exposure including Magento (eCommerce platform) and SAP (ERP) • Ad-hoc interstate and overseas travel, with occasional after-hours meetings to align with global time zones About You: You’ll bring a strong blend of technical eCommerce capability, leadership experience and commercial thinking. To be successful, you will ideally have: • Solid experience in eCommerce roles, with proven exposure to platform management and optimisation • Prior experience in a leadership or people-management capacity within an eCommerce environment • Hands-on experience with Magento, and familiarity with ERP systems such as SAP • Strong communication skills and the confidence to engage with stakeholders at all levels • A strategic mindset, paired with the ability to execute and problem-solve day to day • The ability to thrive in a fast-paced, deadline-driven environment • A genuine passion for eCommerce, digital performance and continuous improvement Why You’ll Love It: • Hybrid working model: 3 days in the office, 2 days from home • Flexible working hours • Exposure to a globally connected business and international stakeholders • Opportunity to influence strategy while remaining close to execution • Supportive, collaborative team culture • Financial support towards health and wellness memberships • Birthday leave, wellness leave and bereavement leave To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Todd Elliott on 03 9535 2111.
