⭐️NEWLY CREATED ROLE⭐️ Who are we? So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk. As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections. We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022-2025. We saw significant growth in 2025 and that's not about to change. We are on track to break records in 2026, scaling at pace, making this the perfect time to join CreditorWatch. Our Purpose ✅ Empower Australian businesses to trade confidently with their customers. Our Mission We aim to be number one in our industry by delivering unique data insights and innovative products. Your Role & Team In this newly created role as Office Coordinator, you will be responsible for the day‑to‑day running of our Melbourne office. This role ensures the office environment is professional, welcoming, efficient and well‑maintained. You will oversee office operations, support internal communications, coordinate events, and assist with light Executive Assistant duties as required. Please note, it's a part-time opportunity (3 days - 20 hours per week) and will require you to work out of our Melbourne CBD Office. Some of your responsibilities include and are not limited to: Office Operations & Administration Oversee day-to-day office operations, including supplies, equipment maintenance, cleaning services and overall office presentation. Manage office logistics such as mail, inventory (including employee merchandise) and corporate card expenses. Provide general administrative support, including minute taking, follow-ups and ad hoc requests. Support employee onboarding and off-boarding, including office access, tours and setup. Coordinate domestic travel bookings, including flights and accommodation. Internal Communications & Culture Drive internal communications via Slack, email and office displays to keep teams informed and engaged. Maintain and update LDC screens with relevant, timely content. Coordinate monthly all-staff meetings and in-office wellbeing initiatives in partnership with the wider team. Employee Experience & Office Hospitality Act as the first point of contact for the office, welcoming visitors and managing couriers. Manage office hospitality, including groceries, catering, drinks and meeting room setup. Support internal events, client meetings and marketing activities, ensuring smooth logistics and a great experience. Coordinate staff rewards, incentives and client gifting. Ad Hoc & EA Support Provide light executive assistance when required, including scheduling and document preparation. Support ad hoc requests from the Melbourne office and broader executive support team. Our ideal candidate Experience in office coordination, administration, reception, facilities support or a similar role. Experience managing competing priorities and working with limited supervision. Highly organised with strong attention to detail and the ability to prioritise effectively. Calm under pressure and comfortable managing the expectations of a fast‑paced office. Confident communicator who can respectfully push back when necessary. Self‑driven and proactive, able to identify tasks independently rather than wait for direction. Strong interpersonal skills and a friendly, approachable manner. More than just work ♀️ Keep Active – All employees get a Fitness First Platinum gym membership. ☕️ Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you! Phone Credits - We pay you $50 per month to put towards your plans - how good. ❤️ Wellness Days – Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work. ♂️ Monthly Massages – We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it. Bonus Shares – We offer our dedicated employees’ performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company. Fun Activities – We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) – these monthly team building activities will keep you feeling valued and connected. ⚖️ Legal Services – Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches. Our Values ⚡️ The 1%’ers add up – Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success. We are dependable and trustworthy – Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them. We are committed to growth – Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people. Our people make the difference – Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives. Recruitment Process – We like to keep it simple! Phone Screening – A deep dive into the company, role and experience required, including a thorough review of your match to the role – let’s get to know each other and ensure the opportunity is a match! Hiring Manager Meeting – This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you want! Values Meeting – We’d love to hear why CreditorWatch and see how you’d fit into our world. We are committed to you We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations. We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
