About Us Lutheran Homes Group (LHG) is a leading not-for-profit provider of residential, home care, and retirement living services for senior Australians. With over 1,300 dedicated employees and volunteers, we deliver personalised care across South Australia and regional Victoria, empowering older Australians to live with dignity and choice. Committed to quality care, innovation, and staff development, we are proud of our rich history and values, and we continually strive to grow while making a positive impact in the lives of those we support. About the Role The Information Systems Support Analyst plays a key role in the IT department of Lutheran Homes Group (LHG), providing Level 1 and 2 technical support to ensure seamless IT operations. This role includes troubleshooting hardware and software issues, assisting with network management, and promptly addressing service requests. The analyst works closely with IT team members and other departments to resolve technical challenges and support IT solutions that align with organisational goals. By maintaining system reliability, supporting IT projects, and delivering high-quality technical assistance, the IS Support Analyst enhances system performance and user satisfaction, contributing to LHG’s operational continuity and continuous improvement of IT infrastructure. What will you do? Provide Level 1 and 2 IT support, troubleshooting hardware, software, and network issues. Maintain IT assets, system configurations, and documentation to ensure security and efficiency. Implement and monitor IT policies, software updates, and access controls. Monitor network performance and assist with connectivity and system availability. Participate in disaster recovery planning and testing to ensure business continuity. Analyse support data to identify trends and recommend improvements to IT services. Collaborate with team members and other departments to support IT projects, system updates, and process enhancements. More About you Holds relevant tertiary qualifications in Information Technology, Computer Science, or related fields, with additional IT certifications or memberships considered desirable. Proactive and solutions-focused, with strong problem-solving skills across diverse IT environments. Excellent communicator, able to convey technical information clearly to both technical and non-technical stakeholders. Highly organised and detail-oriented, with experience managing priorities, maintaining accurate documentation, and delivering IT support under pressure. Flexible and adaptable, capable of working extended hours, participating in on-call rosters, and traveling locally or interstate as required. Candidates may be subject to a pre-employment medical assessment with the successful candidate requiring current NDIS worker clearance. In accordance with current health guidelines for the aged care sector, candidates are encouraged to have all recommended vaccinations. Why Lutheran Homes Group? At our organisation, you’ll enjoy a supportive team environment with ample opportunities for growth as we continue to expand. We believe in fostering a professional yet fun culture where every team member is valued. If you're looking to make a meaningful impact while growing in your career, this role offers the perfect balance. To apply or to see a detailed position description, please click ‘Apply Now’ or for confidential discussion please contact LHG’s Recruitment Team at recruitment@lutheranhomes.com.au Applications close 5:00 pm Friday 6 March 2026 Candidates may be shortlisted and interviewed prior to the closing date so apply today!
