Introduction Founded in 1978, Dicker Data is Australia’s leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ. An ASX listed (ASX: DDR) company, we are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life. Our Vision To inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics. Our Values At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success: Agile Solution focused Respect for all people Integrity in the way we operate Description About You We’re looking for a highly organised, proactive and detail-driven Assistant Product Manager to join our Consumer Hardware team. In this role, you’ll support the Product Manager across pricing, stock, vendor, and sales operations. This role is ideal for someone experienced in product coordination within a retail distribution environment and who is eager to develop into an experienced Product Manager as your career progresses. You’ll work closely with Product Managers and vendors and own key operational tasks to make meaningful contributions to a fast-moving distribution environment. What You Will Do in the Role Pricing, Rebates and Claims Ensure that the price lists are received from the vendor on a regular basis and that they have entered or removed appropriate products in the relevant ERP system, accounting and stock management system. Update pricing for USD vendors in Pronto when the exchange rate changes (as required). Check and process retailer rebates and scan claims Stock Management Review stock in all warehouses on a weekly basis. Purchase stocking orders as required. Manage stock over 90 days – work with vendor to receive RMA numbers for Faulty, Discontinued and Stock Balancing rotations. Process customer return requests and submit onto the vendor. Work with vendor to ensure satisfaction with order placement – resolve any issues or obstacles. Liaise with warehouse team leader to ensure orders are processed within SLA. Sales Work closely with the Retail Sales team to help them with their enquiries Alongside the product manager, prepare price list and stock check on a regular basis for all key retail partners Contract Management Understand contractual terms and conditions and ensure they are communicated across all relevant departments Customer Service Manage vendor workbench and work with the Sales team to resolve customer order issues and working with the relevant departments to meet customer needs. Sales order placement and management of COD order placement. Make available all appropriate sales tools and information to the Retail Sales team. Respond to any vendor queries and request (ETA, stock position, ETA …) Communication Manage vendor email mailboxes. Communicate at multiple levels on vendor operational changes. Ensure all departments are kept up to date with the progress of their enquiries in a timely manner using relevant tools. Vendor Relationship Meet with the vendor on a regular basis with the Product Manager – review any issues, opportunities and plans. Make sure that a good vendor relationship is maintained at al times by meeting vendor expectations. Ensure minutes are recorded and shared with relevant team members. Reporting Running sell in/sell out/stock on order/in stock reports to vendors as required. Obtain a solid understanding of the vendor claiming process and work with vendor operations manager in raising claims onto the vendor. Ability to build report on demand for vendors or retailer partners. Skills And Experiences What You Will Need to Succeed in the Role Retail distribution experience essential Professional and clear communication skills, both written and verbal Solid administrative and business writing skills Excellent customer service orientation Strong stakeholder engagement and relationship building skills Proactive orientation High level of attention to detail Solution focused and the ability to manage and resolve customer issues and complaints Collaborative team player and works well autonomously Intermediate Office 365 proficiency, especially in Excel
