POSITION SUMMARY Responsible for the customer satisfaction of inbound calls and the telephone communication of web-based quote request enquiries with the view to qualification of the call, the securing of a pre-move inspection, quotation and follow up to a point of closing the sale and handing over to Operational teams for execution. The Pre-sales Consultant may be required to carry out virtual surveys and inspections to enable a cross functional service within the organisation. Financial To ensure that all prospective clients are made aware of the company's payment requirements. Administration Prompt follow up of voice mailed messages and web based ‘Request a Quote’ via personalised phone call within 24 hrs. Qualify incoming telephone sales enquiries and immediately evaluate high value opportunities for hand over to Moving Sales Consultants via appointment booking screen. Full-service relationship management for all other valued opportunities from follow through to completion. Prepare and send quotes as requested Collect and enter move inspections/quotes in Navision/ProMove Follow up all leads within 48 hours of contact to client with possibility to negotiate prices of removals within appropriate margin levels to achieve confirmed sale. Collaborate and instruct services either to internal department or to external vendors with clear communication on instruction Utilize a variety of sales strategies including sales presentations, brochures and product & insurance materials to promote the Allied brand. On occasion, complete video inspections for International, Domestic removals as required and assist clients in all aspects of moving using a full scope of marketing strategies to promote the Allied brand To maintain a daily diary of activities that ensures appropriate scheduling of client appointments, sales activities & presentations (video). PREFERRED SKILLS & EXPERIENCE Exceptional customer service focus and experience successfully servicing Cooperate and consumer clients. Excellent written and verbal communication skills Internal and external relationship building skills Competent user of IT systems – Navision/Pro-move
