Description: At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community. We have a rare and exciting opportunity for a Revenue & Reservations Executive to join our team. Located adjacent to Darling Harbour, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveler. As Australia's largest premium hotel, Hyatt Regency Sydney boasts 878 guestrooms, 5 Food & Beverage Outlets. The hotel offers more than 4,000 sq m of sleek, award winning meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms. Benefits for working with Hyatt include: After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply) Discounted accommodation for associates as well as friends and family Reward and recognition programs Learning and development opportunities Complimentary dry cleaning for work attire Discounted city parking The opportunity to join an international group with endless career opportunities The Role: Reporting to the Director of Revenue, you will assist and supportthe handling, analysis, and set up of the hotels' Revenue database (historical and future data), utilise Hyatt tools and technology as well as co-ordinate the overall Revenue Management functions between other departments. As our new Revenue & Reservation Executive you will provide a consistent and professional service and ultimately ensure revenue is maximised with efficient use of functions within the Department. Duties & Responsibilities will include: Load, maintain, and audit all rate plans to ensure accuracy and compliance with Hyatt standards and corporate RFP agreements. Maintain OPERA configuration including rate codes, package, special, and upsell codes, alerts, and related system setups. Monitor all system interfaces for failures or discrepancies; investigate issues and work collaboratively with internal teams and vendors to rectify in a timely manner. Reconcile commissions, including outstanding payments, no-shows and cancellations, and prepare final commission calculations, ensuring accuracy and timely reporting. Maintain and manage airline crew and group blocks, ensuring correct inventory setup, rates, and block utilization, and liaise with partners when necessary. Support the review and follow-up of booking-related inquiries that require revenue or pricing validation. Assist Director of Revenue Management in ensuring that the hotel has the optimal mix to maximize revenues and profitability. Our Ideal Candidate will possess: Prior experience in a similar level role or reservations/ front desk operations in the hotel industry Exposure to using OPERA system - highly advantageous Exceptional written and verbal communication skills Strong time management and organisational skills Ability to multitask and prioritise effectively An analytical mindset and attention to detail Full Australian working rights We nurture curiosity and your new role as our Revenue & Reservations Executive will help you learn new skills that support your personal and professional development. Join Hyatt. Primary Location: AU-NS-Sydney Organization: Hyatt Regency Sydney Job Level: Full-time Job: Administrative Req ID: SYD003132 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
