Join the iconic Mayfair Adelaide as we embark on an exciting new chapter! Nestled in the heart of Adelaide's vibrant CBD, the elegant Mayfair Hotel is entering a new era of excellence - having recently joined the IHG Hotels & Resorts family, the property will undergo an exciting refurbishment and rebrand to Kimpton Mayfair Adelaide in Q3 2026. Known for its timeless charm, boutique luxury, and exceptional service, the Mayfair offers guests a truly memorable stay just moments from Rundle Mall, Adelaide Oval, and the city's best dining and cultural attractions. This is an exciting opportunity to be part of the transformation journey as we blend the Mayfair's distinctive character with Kimpton's signature spirit - a brand celebrated globally for its heartfelt hospitality, locally inspired design, and warm, inclusive approach to luxury. Be part of shaping Adelaide's first Kimpton hotel, where individuality, creativity, and connection come together to redefine modern boutique hospitality. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Night Manager, you'll deliver this from the outset, creating the warm atmosphere that makes our guests feel at home after dark, whilst also auditing our front office operations, ensuring smooth management and functioning of this key department. A little taste of your day-to-day Supporting the Night Audit and closing of our outlets, managing the end of night cash count, and highlighting any discrepancies Ensuring any late arrivals are met with a genuine welcome and that their needs are attended throughout the night Communicating internally within the front office and externally, both with the wider hotel team and immediate locale, to ensure the safety of our guests and team members throughout the night (completing relevant safety checks as required) Ensuring all Team Members have completed relevant training and are confident with all aspects of their role - you will be someone who enjoys to lead and motivate your team! Managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed What we need from you Front Office duty management and team leadership experience for 2 years in a property of similar size & luxury standard. Depth of experience dealing with complex service recoveries, you will be someone who is confident to make decisions regarding guest complaints to ensure a positive outcome for the guest and leading our team by example. Proven track record with success at working with loyalty schemes and enrolments. Exceptional attention to detail, organisational and time-management skills. Excellent communication and interpersonal abilities, with a guest-first mindset. Flexibility to work a night roster, 11:00pm to 7:00am across weeknights, weekends, and public holidays as required. Strong ability to lead, motivate, and coach a diverse team. A deep understanding of luxury service standards and guest experience personalization. Familiarity with PMS systems, ideally Opera Cloud. Calm under pressure-handling complaints, emergencies, or operational hiccups without disruption. Full working rights in Australia without restrictions. Fluent in the English language; additional language skills would be great, but not essential. Impeccable grooming standards and good personal hygiene. What you can expect from us Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve - in return we'll reward all your hard work with a great salary and benefits - including accommodation, package benefits, great room discount and superb training. We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
