With growing demand for our services, Aroha has expanded into the disability sector as a Registered NDIS Service Provider under Aroha Care Group in Perth. We are now seeking a Client Intake Officer to join our team. If you are passionate about supporting others and enjoy working in a collaborative, purpose-driven environment, we would love to hear from you. About the Role Aroha Care Group is looking for an enthusiastic and well-organised Client Intake Officer to join our team for 6 months Contract - Full time. In this key role, you will be the first point of contact for clients and referrers, playing an important part in delivering a positive experience and ensuring a smooth and efficient intake process. Key Responsibilities Receive, process, and triage new client referrals Collect and accurately record clinical and demographic information, including diagnoses, risks, goals, and barriers Coordinate initial appointments and support effective caseload allocation for clinicians Prepare and manage intake documentation, including NDIS Service Agreements Maintain accurate records in CRM and scheduling systems Liaise with Clinical Managers to ensure appropriate referral allocation Match clients with therapists based on clinical needs, goals, and location Support the management of urgent or complex referrals Build and maintain strong relationships with referrers and external stakeholders Contribute to ongoing improvements in intake and scheduling processes About You You may come from a background in NDIS Support Coordination, allied health administration, medical reception, community services, or a similar field. You are highly organised, confident communicating with a wide range of people, and take pride in creating positive first impressions. You enjoy working as part of a team, can manage competing priorities, and value work that makes a genuine difference in people’s lives. Desirable Experience and Attributes Experience in an intake, administration, or support coordination role Understanding of the NDIS, My Aged Care, or community health systems Strong written and verbal communication skills Excellent organisation, time management, and multitasking abilities Confidence using CRM systems and Microsoft Office High attention to detail with a proactive approach to improving processes What We Offer Full-time work hours and potential contract extension A supportive, positive, and values-driven workplace culture Perth head office location with easy access to public transport Regular team events and wellbeing initiatives Supportive leadership and a genuinely collaborative team environment Ongoing training, career development, and progression opportunities The opportunity to make a meaningful impact in the community How to Apply To apply, please submit your resume and a brief cover letter outlining your experience and interest in the role via the apply link. Please note: Successful applicants will be required to complete pre-employment checks, including a DHS Working with Children Check, National Police Clearance, NDIS Worker Screening Check, and completion of the NDIS Worker Orientation Module.
