Description Are you ready to transform how outsourced claims are managed in a dynamic, regulated insurance environment? Chubb is seeking a forward-thinking Claims TPA Manager to revamp and lead our outsourced claims function. You’ll be the driving force behind our relationships with Third Party Administrators (TPAs), ensuring claims are handled with precision, efficiency, and full compliance with regulatory requirements. This is a unique opportunity to make a significant impact by digitizing processes, optimizing performance, and safeguarding Chubb’s interests. Your Responsibilities: 1 Strategic Vendor Management Serve as the primary liaison for all Claims TPAs, building strong, collaborative partnerships. Lead contract negotiations and establish robust service level agreements. Manage and enhance TPA relationships, ensuring alignment with Chubb’s goals. Deliver training and support to internal teams on claims outsourcing processes. Ensure strict adherence to Chubb’s TPA framework and compliance standards. 2 Claims Process Enhancement Oversee outsourced claims operations, ensuring accuracy, timeliness, and regulatory compliance. Develop and implement innovative strategies to streamline and digitize claims processes. Champion operational efficiency and cost-effective solutions. 3 Performance Monitoring & Data-Driven Reporting Track, analyse, and report on key performance indicators for TPAs. Leverage claims data to uncover trends, risks, and opportunities for improvement. Prepare reports on TPA performance and claims trends. Collaborate with internal stakeholders across Claims, Underwriting, Audit, Finance, Legal, and Compliance to drive focus and results. 4 Risk Management & Regulatory Compliance Conduct thorough due diligence for onboarding TPAs. Ensure TPAs maintain robust policies, procedures, and systems for regulatory compliance and best practice claims handling. Facilitate regular reviews and audits to uphold Chubb’s quality standards and regulatory obligations. Qualifications What you’ll bring to the role Tertiary qualifications in Business Administration, Insurance, Risk Management, or a related field are highly regarded, but not essential. - Demonstrated ability to see projects through to completion—whether through formal education or professional experience—will be highly valued. Knowledge of claims regulatory frameworks (including GICOP, CPS230, Corporations Act). Strong understanding of insurance policies, claims processes, and third-party relationship management. Exceptional analytical and problem-solving skills, with a passion for leveraging data and technology. Advanced proficiency in office productivity tools (Microsoft Office, data analytics platforms). Demonstrated project management skills and experience driving process digitization. Outstanding written and verbal communication skills. Insurance business acumen and a keen eye for operational data. Stakeholder management expertise and the ability to influence across teams. Key qualities Collaborative team player. Self-starter with excellent prioritization and time management skills. Resilient, solutions-oriented, and service-driven mindset. Strong risk identification and mitigation capabilities. Ability to build and maintain effective working relationships. Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self. Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:www.chubb.com. Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme. LI-CS1
