WHY BAI COMMUNICATIONS It’s an exciting time to be part of BAI Communications. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people, support communities and advance economies. We operate one of the world’s most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population. During crises such as natural disasters, national broadcasters depend on BAI to maintain vital communications, while emergency services trust us to keep them connected and informed. As 5G technology transforms connectivity, BAI leverages global experience to enable comprehensive coverage in challenging environments—buildings, tunnels, stadiums, and high-density areas. This expertise positions us at the forefront of intelligent, connected infrastructure development across Australia. Our acquisition of Titan ICT has strengthened our mission-critical capabilities, adding deep expertise in mining, resources, and energy industries. This expansion enables robust solutions across Australia’s most demanding operational environments. Discover more through BAI360, our virtual tour platform. ABOUT THE ROLEIn this hands‑on technical role, you will support a major program of technology migration and network expansion across a large, mission‑critical environment. Working closely with engineering teams and field technicians, you’ll assist with network‑wide hardware and software upgrades, integration and decommissioning of site hardware, and the commissioning of PSN systems. You’ll play a key role in validating that upgraded services meet operational specifications, while actively monitoring and maintaining the integrity of the Managed Radio Network throughout the rollout. Success in this position relies on strong communication and coordination skills, as you’ll liaise with engineers, field teams, suppliers, and customers to effectively manage SLAs and ensure a smooth and reliable deployment. RESPONSIBILITIES INCLUDE: To develop and maintain a coordinated work schedule together with the service installer, the TA and BAI to support a smooth transition onto new services To work closely with Level 2 Engineers, taking an active role in the support of configuration and verification testing and operational acceptance of new network components To become proficient in the use and understanding of MPLS monitoring and configuration. Nokia and Cisco router management, support, fault restoration and configuration Link and connectivity management/support – Working with link suppliers to resolve issues and faults To be able to diagnose and address faults in both staging and production environments To become proficient in the use of incumbent and new PSN Network Management Systems To become proficient in the use of established Incident and Change Management Systems and processes To prepare reports on progress, Review documents provided by the 3rd party suppliers relating to the network upgrade. Ensuring technical compliance. Update documentation, BAI and NSW TA systems to reflect network changes To complete Analysis, Alarm management and Planned Outage training Coordination with Field Staff, service suppliers and end-users on incidences and planned works Undertake all activities in line with the BA Group OHS Policy Document Provide instruction and guidelines to Subcontractors, as required ABOUT YOU Trained to a minimum of ITIL Foundation standard. Functional and technical knowledge of telecommunications networks and in particular, wide area P25 Trunked Radio and PMR networks is required Experience with IP or MPLS based networks a plus Good ability to review documentation and test results against test criteria Demonstrable capability and experience in project management and scheduling Advanced technical writing and technical document assessment/review skills This role requires on-site attendance five days a week and is unable to be performed remotely or from home due to the nature of the role. Australian Citizenship essential to obtain and maintain a baseline security clearance as a condition of employment You will be committed to a 24-month contract BENEFITS & CULTURE At BAI, we celebrate diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA individuals. We live by our values—One BAI Team, Customer First, Adapt and Learn, and Drive Sustainable Growth—and offer a workplace where you can thrive. Why work with us? Inclusive culture backed by a DEI strategy, Champion Network, and Diversity Council membership. Strong focus on development with LinkedIn Learning and a performance framework. Flexible work options, inclusive leave policies, and wellbeing support including insurance and EAP. Recognition programs, corporate discounts, and novated leasing. A referral program that reflects our positive culture. BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at)baicommunications.com. Want to learn more? Hit apply now! OneBAIteam CustomerFirst DriveGrowth Adapt&Learn LI-BAI Hiring baipeople Agencies, please note: All BAI vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will contact our preferred agency partners, Thank you.
