This is a Patient Safety Officer (Health Manager Lvl 2) - Perm FT role with NSW Health based in Sydney, NSW, AU NSW Health Role Seniority - mid level More about the Patient Safety Officer (Health Manager Lvl 2) - Perm FT role at NSW Health Requisition ID: REQ635554 Employment Type: Permanent Full Time Remuneration: $134,809.00 - $114,251.00 per annum 12% Superannuation Salary Packaging Flexible Working (subject to approval) Location: District Wide Service Applications close: 01/02/26 Contact: Peggy Chiang - Senior Patient Safety Improvement Manager on peggy.chiang@health.nsw.gov.au With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia. Achieve Something Great Are you passionate about driving patient safety and clinical excellence across a dynamic healthcare district? SWSLHD is seeking a dedicated professional to join our Clinical Governance Unit, leading districtwide incident management through the governance and maintenance of ims. This pivotal role promotes adherence to incident management protocols, facilitates daily surveillance and training, and supports statewide forums and committees. You’ll provide critical data to inform decision-making, coordinate Reportable Incident Briefs, and monitor performance indicators. Collaborating closely with Patient Safety Managers, you’ll enhance reporting systems, oversee dashboards and death reviews, and contribute to strategic initiatives like REACH. Success in this role demands exceptional prioritisation, analytical acumen, and the ability to foster strong stakeholder relationships across facilities, services, and state-level partners. If you're ready to champion sustainable change and elevate the quality of care, we invite you to apply. Are You the Right Fit? This role is the primary contact and liaison for the central application of the Incident Information Management System (ims) at SWSLHD. The role is responsible for the maintenance and optimal utilisation of ims across SWSLHD to provide timely and high-level strategic support to relevant staff across the district. This will include the governance, surveillance, training and provision of districtwide support. The position will work within the SWSLHD Patient Safety Improvement Team, assisting the SWSLHD Patient Safety Managers and the Senior Patient Safety Improvement manager in the development and implementation of the patient safety program, maintaining effective clinical risk and incident management strategies and the promotion of the culture of safety across all healthcare settings in SWSLHD. The position will also be responsible for assisting the SWSLHD Patient Safety Managers and the Senior Patient Safety Improvement manager in patient safety and clinical review processes, including Serious Adverse Event Reviews (SAERs), training, and with all activities relating to Quality Improvement. Selection Criteria To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below. Describe your experience with the Incident Information Management System (ims), including how you have used it to support incident reporting, analysis, and improvement initiatives. In your response, please include examples of how you have contributed to governance, training, or statewide forums related to ims, how your work aligned with NSW Health policy directives, and how you have supported and improved a positive patient safety culture through your use of the system. Provide an example of a patient safety quality improvement initiative you have led or supported in a healthcare setting. Explain the context, your role and contribution, the methodologies used (e.g. data analysis, dashboard reporting, SAERs, focus groups), and the outcomes achieved. In your response, highlight how you collaborated with internal and external stakeholders to drive sustainable change, and describe how you evaluated and monitored the initiative to ensure its long-term impact and alignment with patient safety goals. If you’d like more details, we’re here to help. Position Information Applicants will be assessed against the criteria in the Position Description. How to Apply Read our application guide and tips for improving your application. Diversity, Culture & Inclusion We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHDJobs@health.nsw.gov.au We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI community. Aboriginal Workforce For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website. More Than Just a Job – Why Work With Us? Financial Perks 12% superannuation Salary packaging and novated leasing via Smart Salary Annual leave with 17.5% leave loading (for full-time and part-time staff) One extra day off each month for full-time employees Work-Life Balance Flexible work options, including hybrid and varied hours (depending on the role) Paid maternity and parental leave Generous leave options like long service and carers leave Grow Your Career Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs. Health & Wellbeing Discounted gym membership through Fitness Passport Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP) Wellbeing programs that promote mental health, resilience, and balance Additional Information Temporary visa holders May be considered if no suitable citizen or permanent resident is found. Vaccination Requirements All staff must meet NSW Health’s vaccination and screening requirements before starting. Child Safe Employment South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Health team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading incident management ️ Providing strategic support Enhancing reporting systems Key Strengths Incident Information Management System (ims) Analytical skills Stakeholder engagement Training and development Quality improvement initiatives Data analysis A Final Note: This is a role with NSW Health not with Hatch.
