The Role 1. Trade Build and manage product categories, product merchandising and navigation to ensure relevant customer journeys based on Marketing, Trade and Search activity Responsible for the product enrichment process and upload all available product in accordance with delivery dates. Maintaining a detailed view of the product catalogue. Working to optimise the product content across all channels. Set up and test promotions in line with the planned activity. Upload product & promotions on Marketplaces. Accurately report on email and website performance weekly and execute actionable insights. 2. User Experience Brief and implement onsite content, including homepage, landing pages and content articles with a strong focus on UX and mobile. Maintain onsite search settings and continually work to optimise the search experience. Maintain open communication with the Customer Care team to ensure the customer help centre is up to date and a positive customer experience is priority. Build relationships and work with key teams to continually optimize product merchandising, content, and communications onsite. Undertake UAT for future developments. 3. Marketing: Work cross-functionally with the Marketing and Creative teams to execute engaging email & SMS campaigns in line with our core marketing calendar and tactical initiatives. Support in end-to-end process of email creation from briefing, development, testing, feedback, and deployment. Optimise and manage all trigger and journey-based email campaigns for the brand. Assist in keeping the email contact sheets and planner up to date. KPI's: Targets achieved for: Sales, Gross Profit $, AOV, Conversion Rate, Traffic performance, EDM CTR You 2 years in an ecommerce role and/or Ecommerce university degree · Experience with email marketing platforms such as Klaviyo or Dot Digital essential · Beginner-Intermediate proficiency in Excel · Knowledge of Google Analytics · Experience with ecommerce platforms · High-level of attention to detail · Excellent communicator and collaborative team-player · A passion for online retail & a positive can-do attitude
