Business Manager Richard Lindsay & Associates Hands-on leadership role shaping team and practice operations. Supportive, collaborative workplace with a focus on growth. Drive efficiency, financial oversight, and strategic initiatives. Richard Lindsay & Associates is a well-established optometry practice known for its contact lens specialty and complex case management. We have built a reputation for exceptional patient care, a collaborative workplace, and leadership in contact lens education and training. We are seeking an experienced Business Manager to lead our people, finance, and operational functions within a supportive, close knit team. About the role This is a hands on leadership role responsible for the smooth day to day running of the practice, with a strong focus on HR, financial administration, and business support. Working closely with the business owner, you will play a key role in supporting both the team and the wider operation. Key responsibilities HR and people management Oversee payroll, superannuation, and tax compliance Provide leadership, guidance, and support to the team Support recruitment, onboarding, performance conversations, and staff development Financial administration Manage bookkeeping, budgeting, and financial reporting Ensure accurate, compliant financial processes and records Liaise with external accountants and providers as needed Operational and practice support Support general practice administration and front of house operations when needed Liaise with external suppliers and service providers Troubleshoot IT issues and drive efficiency improvements across the clinic About you You are an experienced Practice Manager or Retail Manager with a proven track record leading teams in a busy environment. You balance commercial performance with an excellent client experience, and you enjoy setting standards, developing people, and creating smooth systems. You will bring Leadership and team development Proven ability to lead, mentor, and support teams A calm, inclusive leadership style that lifts service standards Commercial and operational capability Experience improving workflows, performance, and sustainable growth Confidence contributing to marketing and strategic initiatives where needed Practical, solutions focused approach to daily operations HR and finance experience Demonstrated experience with payroll, superannuation, tax compliance, and administration Confidence owning HR processes and financial oversight Client experience and reputation Commitment to a high touch, personalised patient experience Understanding of how to maintain service excellence in a fast paced environment Additional attributes Experience in medical, health, or allied health is helpful but not essential Excellent communication, problem solving, and customer service skills If you're looking for a fulfilling role in a welcoming practice where you can make a real impact, we’d love to hear from you! Apply now by submitting your resume and cover letter.
