About Us Our name may be new, but we’re not. Collectively, we’ve been around for more than 30 years, with an established presence right across Australia as advocates of supported independent living, and a leading NDIS registered provider. We’ve combined the best of what we had to become Claro – the leading disability service provider in Australia. We put people at the centre of everything we do. Through individualised, local, community-based support we remove barriers, increase life choices, and empower people to have meaningful relationships and connections. The Opportunity: We are seeking an experienced Accommodation Services Manager to join our team. The Accommodation Services Manager will provide leadership and continuously improve Supported Accommodation Services for people living with disability. Specifically, the role will be responsible for the leadership of a team of staff across a small portfolio of accommodation sites who together ensure the provision of high-quality direct care services for people with a disability and complex support needs to meet individual client needs. This role will be responsible for ensuring clients needs are being met alongside ensuring support workers are upholding their duties in a prompt and professional manner. Other tasks will also include coaching of staff, daily rostering and key relationships. You will be responsible for, but not limited to: Lead and develop the support worker teams Managing the day to day running of the allocated sites Ensure medication plans, distribution and administration are carried out Responding to unplanned support call requests Identify any disputes or complaints and escalate in a timely manner Responds to incidents and feedback in a timely manner Liaise with the SDA property manager to advise of any property repairs and or incidents Complete monthly audit on fire drills, first aid kits and WHS monthly auditing Participate in internal and external audits To be successful in this role you will have: Minimum 2 years’ proven leadership, in health, particularly client/case management, quality management, incident management and resolution; Knowledge of the changing environment in the disability/health sector Strong people management and team leadership skills Exemplary customer service skills Willingness to take ownership and hold people accountable High level of computer literacy with experience in Microsoft Office and data management systems Excellent verbal and written communication skills, particularly in dealing with sensitive information Ability to thrive in a fast-paced and challenging environment Additional Requirements: Current National Police Check NDIS Worker Screening Check Evidence of current work rights in Australia Current Australian Drivers license What’s in it for you: Opportunity to work for a rapidly growing disability provider Friendly team environment with a great community care spirit Employee Assistance Program for staff and their families Flexible work initiatives for real work-life-balance include a month RDO Employee of the month Shine Awards WhereFit - Fitness perks and discounts Retail discounts Novated vehicle leasing Annual performance reviews How to apply To apply select the ‘apply’ button below and you will be redirected to our website to commence your application. Please note: Candidates may be shortlisted and interviewed prior to closing date, apply today! We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA people
