Description About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The Langham, Sydney is the city's most exclusive harbourside address. Nestled in the city's Rocks district, The Langham, Sydney boasts the largest guestrooms in Sydney, including opening windows and balconies. Guests enjoy sweeping western harbour views, and a tranquil yet convenient proximity to some of Sydney's most iconic experiences. The Langham, Sydney invites our guests to experience elegance redefined at Sydney's ultimate hotel experience of unsurpassed luxury and opulence. We are recognised for: Offering the city's most luxurious hotel accommodation Our epicurean dining experiences Gastronomic mixology in our bar World class offerings from our Pastry Kitchen Beautiful, residential style event spaces Sydney's most renowned Day Spa Our stunning harbour-side location in The Rocks Bespoke local luxury experiences. For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/sydney/ About the Role At The Langham, Sydney, we believe that luxury is not just a service, but a genuine human connection. Situated in the historic heart of The Rocks, our boutique property is a sanctuary where British heritage meets modern sophistication. We are looking for a Chief Concierge who leads with a natural, understated elegance. This role is about more than managing a desk, it is about being the primary storyteller of our hotel, ensuring that every guest feels an immediate, authentic sense of belonging the moment they arrive. Responsibilities As the leader of the arrival experience, you are responsible for the smooth operation of the lobby, bell desk, and driveway. Your daily focus will include: Directly overseeing and mentoring the Concierge and Porters, including managing rosters and conducting daily shift briefings to foster a "One Team, One Dream" culture. Managing all activity in the main lobby and driveways to ensure a seamless flow of traffic and a refined, welcoming atmosphere. Reviewing arrival and departure lists to roster the team effectively, ensuring the right coverage for group movements, VIPs, and daily itineraries. Briefing associates on all group details, including itineraries, group leaders, and room counts to ensure a flawless arrival process. Ensuring that guest luggage is correctly stored, labelled, and recorded in luggage control books, and coordinating valet parking services as required. Developing and delivering Standard Operating Procedures for the Concierge area and providing on-the-job coaching to ensure all colleagues meet our organizational standards. Upholding impeccable standards of personal appearance and ensuring the bell desk and lobby areas are always presented to a five-star level. Analysing recurring operational issues to establish root causes and making sound, timely decisions to improve the guest journey. Skills and Experience To be successful in this role, you will be a reliable and flexible professional who thrives in a fast-paced environment. We are looking for someone with: Previous experience in a similar leadership role within a five-star hotel luxury environment. A proven ability to demonstrate a commitment to outstanding guest service and the "Connect from the Heart" philosophy. Experience in skills training, motivating, and coaching staff to optimize individual and team performance. Impeccable professional presentation with excellent interpersonal skills and the ability to multitask with a high attention to detail. Computer literacy and a valid, full (manual) Driver’s Licence. A natural ability to embrace and demonstrate The Langham, Sydney (TLSYD) values in every interaction. Membership in Les Clefs d’Or, reflecting a commitment to the highest standards of the craft. Benefits In return for your bespoke service to our guests and dedication to our hotel, you will receive: A competitive salary Personal development opportunities with global reach Complimentary lunch daily and laundry Discounts on dining & accommodation and Spa Complimentary room nights at our sister hotels globally If you want to work in a truly elegant environment with an engaged team, that is committed to 'Knowing Our Guests and Building Great Memories', CLICK APPLY NOW!
