YOUR OPPORTUNITY We’re looking for a full-time Customer Care Consultant to join our energetic team in Malaga . If you love delivering standout service and building genuine customer relationships, this could be the perfect role for you! As part of our Customer Care Excellence Team , you’ll support our growing customer base in a role where no two days are the same. While you’ll occasionally assist customers face-to-face in our trade store, most of your time will be spent managing quotes, responding to email enquiries, and handling phone calls. This is a fantastic opportunity to build a long-term career within a Wesfarmers business—one that supports your development and invests in your future. What You'll Do: Manage customer orders and deliver an exceptional end-to-end service experience. Communicate with customers via phone, email, and occasionally in person at our trade store. Respond to enquiries, source parts, and follow up on backorder ETAs. Prepare and manage quotes while maintaining accurate information. Share product knowledge with customers, supported by full training and development. What You'll Bring: Customer service experience in a trade store or retail environment (desirable). Strong customer service skills and a genuine customer-first approach. Confidence using computers and the Microsoft Office Suite. Excellent written and verbal communication skills. Strong self-motivation, problem-solving ability, time management, and a commitment to safe work practices. What's In It For You: Permanent role, incentives & Wesfarmers share plans Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners Monday to Friday schedule, enjoy your weekends! Continuous training and career development opportunities Team events , celebrations, award recognition and prizes Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more! Refer-A-Friend program – earn up to $2,000 for each referral! Ability to purchase up to 4 weeks’ additional annual leave Generous paid parental leave policy and more! A career with Blackwoods offers rewarding work, growth opportunities, and the chance to be part of a diverse, inclusive, and safe workplace. Our team values meaningful connections, supports one another, and takes pride in creating a positive environment for all. NEXT STEPS If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them. As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing). Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI community and people with disabilities. OUR STORY Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team. With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join Team Blackwoods, and let’s help more people build a better Australia. We are part of the Wesfarmers business which means you will have the opportunity to create career connections across one of Australia's most iconic organisations.
