Be part of a supportive and motivated team culture Support the community in accessing Victoria's diverse network of parks and reserves Enjoy a healthy work life balance with flexible working options About the role: As the Customer Service Officer, you will play a vital role in connecting the community with Victoria's parks, ensuring safe, inclusive, and accessible experiences. Supporting enquiries and bookings across multiple channels, the role also contributes to outgoing communications, website content, and camping booking releases. Working collaboratively in a contact centre team, you will assist with visitor information, incident reporting, and administration. Modelling professionalism, empathy, and communication skills to deliver positive visitor experiences, your role is also critical to identifying process improvements which enhance customer interactions. About Us Parks Victoria's vision is to be a world-class parks service, ensuring healthy parks for healthy people. It is a statutory authority with responsibility for managing an expanding and diverse estate covering more than 4 million hectares, or about 17 per cent, of Victoria. The Communications and Engagement Directorate is Parks Victoria's hub for media, communications, engagement, and customer service, ensuring consistent and effective approaches that highlight the organisation's positive impact. We're looking for someone with: Demonstrated experience in customer service delivery, problem solving skills. Experience with Freshdesk or similar call management system preferred. Moderate level of computer literacy and digital channels including social media, website, email and webchat. Strong interpersonal skills and excellent verbal communication, including the ability to explain concepts to people of diverse backgrounds and to engage constructively with colleagues and stakeholders. Your application will need to include: Your current resume A cover letter Join our innovative organisation and enjoy what you do, apply today! Application Closing date: Sunday, 08 February 2026 Why Work For Us? Structured salary progression, including annual performance-based salary increases Incremental salary increases twice a year, as per the Parks Victoria Enterprise Agreement 2021 Work life balance through hybrid working arrangements, in accordance with government guidelines Supportive culture to undertake personal development and secondment employment opportunities Commitment to wellbeing through our dedicated Employee Assistance Program (EAP) Inclusive employment support, including cultural leave entitlements Sound like you? If this sounds like you, then we would like to hear from you. For a confidential discussion about the role, call Lisa Bolger on (03) 8427 2711 or apply online! Organisational Commitments Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment. Parks Victoria recognises diversity and inclusion is everyone's business. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender.
