A JSE-listed retail group with a strong market presence is looking for a high-performing Retail Branch Manager to lead its Glenwood branch. This role offers the opportunity to run the branch as a business, driving sales, profitability, and service excellence while developing and motivating a committed retail team. The Person: Degree or Diploma in Retail, Sales or Management essential. At least 5 years retail sales experience, with a proven track record in exceeding targets. Proficient in MS Office (Excel essential), with excellent computer skills knowledge. Own transport is essential. Valid driver's licence. Branch operates 7 days a week with extended retail hours; management flexibility required Knowledge & Skills Required: Strong understanding of products, pricing, and company services Familiarity with retail systems (Axapta advantageous) and customer service policies Solid knowledge of general retail operations Core Competencies: Strong problem-solving, decision-making, and critical thinking skills Effective planning, organisation, and numerical ability Excellent communication, telephone, and customer service skills Confident in managing meetings, conflict, and sales interactions Enthusiastic, self-motivated, and customer-focused with a positive attitude Key responsibilities include: People Leadership : Plan, delegate, and lead branch staff; manage performance, training, HR processes, and leave administration while driving a positive, high-performance culture. Customer Experience : Maintain exceptional service standards, manage customer feedback, and continuously improve service delivery. Stock & Inventory Control : Own stock management end-to-end — shrinkage, buyouts, reporting, stock movement, and stock takes in line with budget and company policy. Sales & Commercial Performance : Set and manage sales budgets, implement sales strategies, analyse performance, and manage pricing in line with market conditions. Financial & Operational Control : Oversee cash handling, POS, reconciliations, reporting, COD transactions, refunds, petty cash, and branch-level financial accuracy. Loss Control & Security : Actively manage stock losses, branch security, and compliance with internal controls. Merchandising & Housekeeping : Ensure visual standards, promotions, planograms, storage, and housekeeping are consistently maintained. Compliance & Admin : Manage reporting, documentation, health & safety compliance, and execute regional and head office instructions on time. This role suits a resilient, commercially minded retail leader who enjoys ownership, pressure, and running a branch like a business.
