About the Role: Carbiz is looking for a Senior Customer Service Executive who’s ready to take the next step in their career. This is a hands-on senior role for someone who enjoys leading by example, supporting teammates, and delivering exceptional customer experiences - while being actively developed into a future Team Leader. You’ll play a key role in day-to-day operations, vehicle deliveries, and customer onboarding, while also supporting team training, coaching, and process improvement. With structured development, mentoring, and ongoing support, this role is designed to fast-track the right candidate into a leadership position. Why This Role? Clear progression into a Team Leader role Leadership exposure without jumping straight into formal people management Ongoing training, coaching, and mentorship Opportunity to influence processes and team performance Work closely with Operations leadership Key Duties & Responsibilities: Deliver vehicles to clients, ensuring timely, professional service Provide exceptional customer service, resolving enquiries and issues efficiently Coordinate vehicle logistics to support smooth daily operations Prepare vehicles for hire, maintaining high presentation standards Support client onboarding, ensuring customers feel informed and supported Act as a go-to support person for team members, assisting with operational questions and challenges Assist with onboarding, training, and coaching of new and existing team members Provide constructive feedback and support to help lift team performance Manage and resolve more complex customer matters Contribute to process improvements and operational efficiencies About You: Proven experience in customer service, operations, or a similar hands-on role Valid Australian drivers license and willingness to travel locally (essential) Prior experience in a leadership capacity andenjoys supporting and mentoring others Confident communicator with strong problem-solving skills Highly organised and able to manage multiple priorities Calm under pressure and capable of handling complex customer issues Tech-savvy and quick to learn new systems Available to work shifts between 7:00am–8:00pm, Monday–Friday, with flexibility for weekends or if required Career Progression & Development: This role is ideal for someone who wants to step into leadership. You’ll receive: Structured training and development plans Ongoing coaching and mentoring from Operations leaders Exposure to team leadership responsibilities Clear performance pathways aligned to promotion into a Team Leader role Perks & Benefits: Career Progression – Genuine fast-track opportunity into leadership Training & Support – Ongoing development and mentorship Collaborative Team Culture – Supportive, people-first environment Team Celebrations – Monthly lunches, birthdays, and team events Employee Wellbeing Program – 24/7 access to mental, physical, and safety support Exclusive Discounts – Access to benefits via SWAG/Employment Hero and Flare About Us: At Carbiz, we’re more than just an award-winning accident replacement vehicle provider. We’re committed to keeping our customers’ lives moving when their car can’t, offering seamless accident management that helps individuals, families, and businesses stay mobile and connected. With over 11,000 5-star reviews and multiple industry accolades, including Business Concept’s ‘Automotive Awards 2023’ and ‘ Australia's Best Accident Replacement Service’ for four consecutive years from ProductReview.com.au , we’ve earned a trusted reputation for delivering reliable, like-for-like vehicles when they’re needed most. By providing quick and efficient solutions, Carbiz helps people navigate life’s unexpected disruptions, making a meaningful impact on the community we serve. We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do; Love what we do - We are passionate about delivering for our customers, team, and partners every time Better than yesterday - We grow each day, learning from our experiences Win with trust - Lead the market by being trusted, reliable and helpful Collaborative core - Working smarter together Valuing people - We respect our people, encourage their development, and reward their performance Apply Now: If you’re ready to take the next step in your career and be developed into a future Team Leader, click APPLY and our Talent Team will be in touch.
