About Destec Destec is a proudly Western Australian owned and operated company with a fast-growing client base that provides ore processing and materials handling services to the mining industry across Western Australia. We take pride in innovation through designing, constructing, building, maintaining and operating our own crushing and screening plants for Tier 1 mining sites About the Role We are seeking an experienced IT Officer to support the users of Destec's technology platforms; including systems, databases, networks, desktops, cyber security and business continuity. Based in Bibra Lake this position is fulltime and will report to the CFO. Travel to our mine sites will also be required at times. This is a standalone position as the sole IT contact for the business, ideal for someone with broad end-to-end experience who is comfortable working autonomously. About the Role You will be expected to: To provide Level 1 and 2 desktop support for all users, and to maintain the IT equipment, systems and network for the organisation. Provide users with remote help for ICT hardware and applications via phone or in-person at all Destec locations. Resolve user problems, queries and complaints in an effective and timely manner, ensuring that they are kept updated on the current status of their problem/s. Log and keep current all 'Helpdesk' problems via a helpdesk Management System. Continuous creation, execution, and upkeep of IT operations policies, procedures, and processes. Diagnose and resolve technical hardware and Microsoft application issues. Manage and support the IT system, SharePoint Online, networks, FortiGate Firewall, cyber security and ensure business continuity. Maintaining accurate log entries of equipment faults and resolve them or organise for their resolution. Procures new equipment for ICT, maintain relationship with external suppliers, Arranges for repairs and maintenance, Prepares and handles documents for purchases and disposal of equipment. Ensure all hardware/software installations and routine upgrades are implemented according to Service Level Agreements. Manage the onboarding and offboarding of all IT users. Establish and maintain effective working relationships with internal and external users. Provide support for meeting room equipment, including MS Teams. Identify opportunities to increase the effectiveness and operation of IT support and systems and implement where approved to do so. To be successful in this role you will need: Minimum 6 years experience Must have MSP experience in last 3 years Using Helpdesk ticketing systems to capture all IT related tasks and issues. Providing support for MS Teams, Microsoft 365, Windows 10 and 11, and SharePoint. Experience Fortinet appliance, Aruba WIFI, Dell/HP products, APC, Unifi appliances and Star link Experience with Windows server is highly desirable Ability to work both independently with minimal supervision and as part of a team is desirable Excellent attention to detail Ability to take initiative, be proactive and self-directed A current driver's license and the ability to travel to regional sites as required Positive approach to the workplace. Destec can offer you: A collaborative and supportive team culture. SOR Location Access to career growth opportunities and training. How to apply for this role If you're interested in this role, or would like more information, click Apply Now or email trisha.clark@destec.net.au for more information. We look forward to hearing from you soon and encourage you to visit our website at www.destec.net.au to learn more about what we do.
