About the role: Our client are looking for a Junior Customer Success Manager (CSM) to join their steadily growing SaaS team, supporting customers once they're live on the platform and helping them get ongoing value from the product/s. This is a hands-on, customer-facing role suited to someone early in their career who enjoys problem-solving, learning new systems, and working closely with customers day to day. Prior experience/exposure towards the hospitality and venues space would be highly sought. You'll be supported by experienced CSMs and receive structured training, with clear pathways to grow longer-term within Customer Success. What you'll be doing: Supporting customers post-onboarding and during day-to-day use Running customer check-ins, walkthroughs, and training sessions Responding to customer questions and resolving issues collaboratively Proactively identifying ways customers can get more value from the platform Working closely with internal teams to ensure smooth customer outcomes What they're looking for: 1-3 years' experience in a customer-facing role (support, admin, coordination, hospitality, operations, account support, etc.) Strong written and verbal communication skills Comfortable learning new software tools and systems Reliable, organised, and keen to build a career in Customer Success/SaaS Additional information (Please read): This role is based in Australia and works from a South Brisbane office on a hybrid basis You must have the ability to work full-time in Australia This position is not fully remote, but hybrid in nature. Why join Well-established SaaS product with a supportive team environment Strong onboarding and mentoring for junior talent Clear progression into Customer Success or Account Management roles A role that builds real, transferable SaaS experience Interviews to commence 2nd Feb.
