At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers. About the position: Join us as a Claims Coordinator and play a key role in ensuring processes run smoothly and claims are resolved efficiently and accurately. You’ll take ownership of national claims processing, working closely with warehouses, vendors, and third-party logistics (3PL) providers to ensure faulty, damaged, and missing goods claims are collected, credited, and closed on time. Manage vendor claims end-to-end, ensuring all documentation and evidence are submitted accurately and on time, and keeping stakeholders updated. Proactively follow up on outstanding claims to ensure prompt credit resolution. Coordinate with warehouses nationally and our 3PL partners to arrange collections and resolve any delays. Build strong relationships internally and externally to improve communication, reduce claim friction, troubleshoot issues and streamline credit processing. Support continuous improvement initiatives and help shape the future of our claims function. Key Skills: Highly organised and proactive, with the ability to juggle multiple priorities and meet deadlines. Strong communicator, confident working across teams and with external partners. Thrives in a fast-paced, evolving environment with plenty of variety and challenge. Why Join Us? State-of-the-art, newly designed office with free daily coffee, an on-site gym, the peaceful Harmony Room, and flexible workspaces. Enjoy generous discounts on all products across our Group. We believe in promoting from within and are a growing company — where you start isn’t where you’ll finish! Take advantage of our in-house Training Academy offering nationally accredited qualifications (Cert III & IV) to upskill and stay ahead. Access EAP services, including free (limited) health and well-being appointments such as GP visits and access to psychologists. This position requires full-time attendance at our Waterloo HQ. We're committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of diverse backgrounds.
