Join one of AFR Boss Best Places to Work as a Private Client Coordinator! ABOUT US At Prestige Inhome Care, we’re more than a care provider — we’re a family committed to improving lives by supporting people to remain safe, independent, and comfortable in their own homes. For over 20 years, we’ve proudly delivered high-quality, person-centred care to our communities. ABOUT THE ROLE As a Private Client Coordinator, you will play a key role in supporting our Tier 4 privately funded clients, ensuring their care needs are met through timely, accurate, and responsive rostering of care staff who are the best possible match. This role sits at the heart of daily operations and is ideal for someone who thrives in a fast-paced, high-volume environment. You will manage incoming calls and emails, coordinate rosters, and respond quickly to last-minute changes, including replacing shifts at short notice to ensure continuity of care. You’ll build strong relationships with clients and care staff through regular welfare calls, clear communication, and proactive problem-solving, with a strong focus on customer service and growing client hours. This role requires someone who can remain calm under pressure, think on their feet, and confidently manage competing priorities in what can at times be a demanding and reactive environment. ABOUT YOU You’re a confident, service-driven professional who genuinely enjoys supporting people and keeping things running smoothly. You take pride in delivering exceptional customer service and know how to build rapport quickly with clients, families, and care staff. You have experience in aged care or community services and understand the importance of rostering, continuity of care, and responding calmly to last-minute changes. When things don’t go to plan, you stay composed, think clearly, and take action to find solutions. You’re comfortable managing a busy workload that includes taking calls and emails, coordinating rosters, and replacing shifts at short notice. You’re organised, proactive, and persistent, with strong follow-through and attention to detail. You’ll also bring: A calm, resilient approach and the ability to work well under pressure Strong communication skills and a professional phone manner Confidence using rostering systems and computer-based tools A natural ability to problem-solve and prioritise competing demands A team-focused mindset with a willingness to step in and support others If you enjoy working in a fast-paced environment where no two days are the same and where your work directly impacts client wellbeing, this role will suit you . WHAT’S IN IT FOR YOU? We’re proud to share that Prestige Inhome Care has been recognised as one of AFR BOSS Best Places to Work for the second-year running, reflecting our supportive, empowering, and values-driven culture. When you join our team, you can enjoy: Your Birthday Off – celebrate your special day on us Grow and learn – access to the Prestige Training Hub, 5 days paid study leave, mentoring programs, leadership retreats, and more A Warm Welcome – tailored onboarding and induction plans Give Back – one paid Volunteer Day each year Celebrate Together – awards nights, Christmas parties, wellness initiatives, guest speakers, and team-building activities Support When You Need It – confidential counselling through our Employee Assistance Program (EAP) APPLY NOW Join us and be part of a team that values client focus, kindness, joy, trust, and agility. We are committed to respond to every applicant! If you do not receive a response within a week of submitting your application, please email careers@prestigeinhomecare.com.au or call Nitika on 1300 10 30 10.
