About QBCC The QBCC is Queensland's independent building and construction regulator, dedicated to educating, protecting and supporting both the industry and the community. Through fair, transparent and accountable regulation, the QBCC helps build confidence and strengthens one of Queensland's most vital industries. This is a defining decade for the building and construction sector, with ambitious housing targets and the Olympic and Paralympic legacy ahead. The QBCC is responding with focus and ambition, modernising services, deepening relationships and building the internal capability needed to deliver at scale. Central to this journey is a commitment to people. The QBCC is shaping a workforce that is inclusive, high performing and future ready. By fostering equity, diversity and wellbeing, and by creating safe and supportive workplaces, the Commission is ensuring its people can thrive while delivering outcomes that matter for industry and the community. About the role The position is based in Brisbane, and the successful candidate will have the option to work from home for two days per week under an approved Flexible Work Arrangement. In this crucial role you will oversee integrity and complaint management, assess and manage investigations of alleged misconduct and service delivery issues and collaborate with key internal and external stakeholders to ensure best practices in service delivery. Key responsibilities include: Developing and implementing strategies for investigating customer complaint and employee conduct cases handled by the unit. Managing an investigations caseload to ensure the timely completion of high-quality investigations, and prepare exemplary reports, briefing papers and correspondence. Critically assessing identified instances of corrupt conduct and misconduct to identify systemic deficiencies in processes, procedures, or systems. Providing advice, support and guidance to managers and supervisors on corruption prevention strategies and incidents involving corrupt conduct and conduct. Driving continuous improvement by enhancing investigative practices, policies, procedures, and broader administrative systems across the Commission. Please refer to the Position Description for the Key Outcomes and Accountabilities and Candidate Attributes for this role How to Apply (via Smart Jobs) If you are interested in this opportunity, please submit your current resume and a cover letter (maximum two pages) outlining how your skills, knowledge and experience complement this role based on the Candidate Attributes outlined in the Position Description. Why Join QBCC? Generous 12.75% superannuation contribution with the option to salary sacrifice Access to leave entitlements (with 17.5% leave loading) and accrual of flex time Opportunities for career development, training and mentoring A friendly, collaborative and supportive workplace culture Modern CBD office within a 10-minute walk of major train stations Referee checks It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor. By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.
