About the Organisation This organisation provides personalised home care services built on compassion, experience, and clinical leadership. With decades of experience across the healthcare sector, it is trusted by clients, families, GPs, hospitals, and allied health professionals for delivering calm, consistent, and reliable care. People are central to how care is delivered. The organisation invests in training, supervision, and respectful ways of working so both clients and staff experience continuity, professionalism, and stability. Purpose The Roster Coordinator manages staff rosters to ensure reliable, high-quality, client-centred home care services. The role ensures the right support worker is matched to each client while meeting funding, compliance, and operational requirements. Key Responsibilities Rostering & Scheduling Create and maintain staff rosters aligned to client care plans and worker availability Allocate shifts efficiently and manage last-minute changes, cancellations, and sick leave Ensure continuity of care by matching clients with suitable support workers Maintain client and worker profiles in the rostering system Coordinate after-hours and on-call rostering Verify and approve timesheets (time, location, and content) Train relevant staff on rostering processes Follow organisational policies during on-call duties Communication Communicate roster changes clearly and promptly Liaise with support workers, coordinators, and internal teams Respond to rostering issues professionally and efficiently Compliance & Quality Ensure rosters comply with awards, funding rules, and internal policies Maintain accurate system records Identify improvements to rostering efficiency and service delivery Requirements Skills & Experience Experience in rostering or scheduling (health, aged care, disability, or home care preferred) Strong organisational, problem-solving, and time-management skills Confidence using rostering systems and Microsoft Office Understanding of NDIS or home care funding (desirable) Knowledge of industrial awards (desirable) Personal Attributes Client-focused and service-driven Calm under pressure and adaptable Team-oriented but able to work independently Practical, curious, and common-sense driven
