Description Lead a high-performing VIC Strata Adjusting Team Be part of a thriving team, primed for further exponential growth Competitive remuneration commensurate with experience About Our Culture At Crawford, we value our people; as such, we hire for attitude and train for skill and offer a supportive and positive work environment, so our people are always developing their skills and expertise to thrive in their role. We are seeking someone that can do the job, but just as important, are able to add to the already great culture of our team and can demonstrate the qualities below, because it’s who you are. Drive – you are intrinsically motivated to give your best that is manifested through the high quality of your work and customer service. Integrity – you are impeccable with your word and follow through on your commitments. Growth mindset – you encourage collaboration in every interaction and welcome feedback in order to grow and also impart your learning with your team. About the Opportunity As the Strata Team Leader & Senior Loss Adjuster – VIC, you will support the national Strata leadership team in managing the day-to-day operations of the VIC Strata team. You will also contribute to the growth of the VIC Strata team by undertaking marketing initiatives to further expand on an already strong client base. Additionally, you will be confident in managing complex Strata claims, ascertaining cause and extent of damage, appointing trades/other relevant specialists, and providing a seamless end-to-end claims experience for the customer. You will possess a sharp technical mind and will be the “go-to person” for all technical/escalated matters. About You You will be a self-driven leader with a strong loss adjusting background, that will: Be an expert communicator; empathetic nature; great listener – able to communicate concisely and tailor messaging (verbal and written) to their intended audience, which translates to high calibre reports for our clients Be a problem solver and have a curious persona; searches for the root cause/s and proactively finds solutions throughout the claim journey Be intrinsically driven to provide highest level of customer service that is always thoughtful and timely Have a growth mindset that values continuous learning and absorbs new information and change with ease Be resilient and focused on achieving positive outcomes for your key stakeholders Mentor and support your team of Strata Adjusters to improve the overall service we provide to our valued clients Key Requirements Significant loss adjusting and business operations experience Experienced Loss Adjuster with relevant loss adjusting qualifications Associate of Chartered Institute of Loss Adjusters (desirable) Strong leadership experience, positive outlook and commitment to continuous improvement and business growth Allocate new claim referrals using a ’right person-right job’ approach where possible, in order to maintain optimum levels of service and performance. Maintain continuous oversight of Team workloads to manage regulatory requirements and service levels agreements provided to our clients. Strong management and organisational skills Strong interpersonal skills (relationship building) Current and valid driver’s licence About Crawford Crawford is the world’s largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events. Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from ‘first notification of loss’ through to litigation: Loss adjusting – property, major and complex loss, catastrophe response Third party administration (Crawford TPA is a Lloyd’s accredited provider) Forensic accounting including business interruption expertise Cyber response Managed repair services (Contractor Connection) Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants) To learn more about Crawford, please visit www.crawco.com.au. Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity. It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.
