Job Description About you You are the ultimate guests' champion with a keen eye for detail and a strong sense of reliability. Always polished and professional, you bring a dash of charisma to the team, easily communicating and connecting with others to create a positive, collaborative vibe that makes everything run smoothly. You're a confident driver, holding an Australian Full driver's licence or probationary licence (P2) and have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria. What you will be doing? Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day. Be proactive and resourceful when attending to guest requests. Take initiative to ensure that interactions with our customers are positive and productive. Have the necessary skills and training to actively resolve complaints and challenges presented by customers. Provide guidance, support training and leadership to all employees. Monitor training and offer guidance to employees whilst on shift. Assist in all areas of the hotel during peak times to eliminate potential issues. Responsibility for the health and safety of all patrons, guests and staff members. Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays. Australian driver licence and RSA certificate required.
