Lead major transport operations that keep Sydney moving during critical network disruptions. CDC NSW is one of Australia’s largest bus operators, proudly delivering safe, reliable public transport services across Greater Sydney and the Outer Metropolitan Regions. We are now seeking an experienced and highly capable Rail Replacement & Special Services Manager to join our Operational Support Group (OSG). This senior role is responsible for the end‑to‑end planning, mobilisation, delivery, and commercial performance of rail replacement and special event transport services, delivered exclusively through CDC NSW’s internal fleet and workforce. If you thrive in high-pressure operational environments and can lead large-scale disruption responses, this role is for you. About the Role Reporting to the General Manager – Operational Support Group, you will ensure CDC NSW can self-deliver complex, time‑critical, high‑risk disruption operations in full compliance with GSBC requirements and TfNSW standards. You will lead operational readiness, resource mobilisation, on‑ground command, customer experience, safety compliance, commercial integrity, and post-event analysis for all rail replacement and special services across our network. Key Responsibilities Maintain constant operational readiness for planned and unplanned rail replacement and special services. Lead rapid mobilisation of fleet, drivers, depots, marshals, supervisors, radio/comms, and stop infrastructure. Act as CDC NSW’s operational lead during rail replacement and major event activations. Coordinate cross‑depot resource deployment across metropolitan and outer metropolitan regions. Work directly with Transport for NSW to align service requirements with operational execution. Oversee field command, real-time reporting, staff communication, and customer information standards. Ensure full compliance with accreditation, safety, fatigue management, emergency response, and industrial frameworks. Optimise fleet and workforce capability, including surge capacity planning and resource allocation. Lead planning for future possessions, events, and disruption scenarios using forecasting and risk profiling. Own all financial elements of special services, including cost capture, validation, invoicing compliance, and reconciliations. Drive continuous improvement through structured debriefs, utilisation reviews, and operational analysis. Promote a strong safety and environmental culture across all teams. What We’re Looking For Qualifications & Knowledge Tertiary qualification in Operations, Transport, or Business — or equivalent industry experience. Current NSW Driver Licence. Strong understanding of bus operator accreditation, governance requirements, and operational standards. Experience Minimum 3 years’ experience in bus operations, rail replacement, network disruptions, or control‑centre environments. Demonstrated leadership of complex, multi‑stakeholder operational events. Proven ability to lead confidently under pressure in fast-moving operational contexts. Attributes Comfortable with regular after-hours, weekend, and public holiday work. High field presence and willingness to travel across Greater Sydney and the Outer Metro Regions. Strong decision‑making capability, operational judgement, and stakeholder influence. High standards in governance, reporting, and assurance. Customer-focused disruption management mindset. Strong financial and commercial acumen. If this sounds like a career defining opportunity, click apply now!
