About Us Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'. Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly. VCAT The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal. About the Role This role will provide leadership and operational support to the VCAT Family Violence and Disability Liaison teams. The teams provide support in accessing VCAT and Rental Dispute Resolution Victoria (RDRV) with a focus on safety and equality. You will work closely with VCAT's Support Services teams, Service Delivery Group and Regional Services Team, in addition to the newly established Rental Dispute Resolution Victoria (RDRV). The Operations Lead provides specialist guidance and support surrounding the management of complex client presentations and service delivery innovation, education and awareness. This role is responsible for developing key stakeholder connections across the Victorian Service sector. This position involves a regular on-site presence and travel to other locations as required. You will manage service delivery of the VCAT Family Violence and Disability Liaison teams and apply specialist, practical expertise surrounding the effective management of complex presentations in accordance with legislative and organisational requirements. You will be responsible for: leading coaching and supervision of staff, with a focus on team and individual performance excellence, continuous improvement, and professional development establishing collaborative relationships with external support agencies to enable effective community service partnerships managing the recruitment, induction, and ongoing development of program staff contributing towards a shared learning culture across VCAT and RDRV. About You The ideal candidate will have extensive experience in the leadership, management and development of multidisciplinary support staff and teams. You will also posses: sound theoretical and practical expertise in working with people presenting with complex accessibility needs and those who have experienced and/ or are using family violence incorporating; risk assessment, safety planning and management demonstrated understanding of the Family Violence Protection Act 2008, MARAM Risk Assessment and Management Framework and relevant capabilities demonstrated capability in developing effective stakeholder relationships An understanding of relevant VCAT legislation (ie Residential Tenancies Act and Guardianship and Administration Act and VCAT Act, will be considered highly desirable. However, training will be provided. How to apply Click the ‘Apply Now' button, ensuring you include the following in your application: resume a short cover letter Other information CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce. We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply. We aim to create a workforce that reflects the community in which we live. If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement. As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.
