Procare's Factual Investigations Division are seeking a Factual Case Coordinator for an immediate start, to work within our established Investigations team based at our Head Office in Alexandria . This is an integral role in the operations of the factual investigations division and requires the successful candidate to have an understanding of the insurance industry. This is a full time, permanent role based at our Head Office in Alexandria. The Role: Updating our valued clients on the progress of factual investigations; Assisting investigators with field enquiries and case administration; General insurance investigations support; Coordinating travel bookings and preparing external information requests; Drafting correspondence for internal and external distribution; Skip traces & witness location support. About You: Have experience or a genuine interest within a relevant industry (insurance, investigations or legal); Excellent customer service focus and client-centred approach is mandatory; Intermediate to strong computer skills (Microsoft Office) mandatory ; Scheduling and appointment setting experience is highly desirable; Strong attention to detail, exceptional time management and organisational skills; Ability to thrive under pressure; and Have excellent written & verbal communication skills. What We Offer: Excellent remuneration package; Internal career progression pathways; A comprehensive induction when you start as well as regular and ongoing training opportunities; Welcome pack on commencement and the latest equipment including laptop and mobile; Novated lease, purchased leave and salary sacrificing options; and Benefits to enhance your work-life balance like paid parental leave, access to our Employee Assistance Program and Volunteer Day to give back to the community! Why Procare? Genuine and friendly working culture where our people are valued; A true commitment to your work life balance; and Social Club, quarterly social events & staff recognition awards, EOFY and Christmas events, participation in company-wide philanthropic & charity events, and more! For more information, check out our website www.procareinvestigations.com.au . Send in your application via the link with your CV and cover letter. As an Equal Opportunity Employer, Procare Group is committed to Equality, Diversity and Inclusion in our everyday working practice. We strongly encourage applications from those who meet the role criteria of all abilities and cultures including people who identify as Aboriginal and Torres Strait Islander and people living with a disability.
