Description If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be and turn our legacy into something even more positive and powerful for the future. Help people create their tomorrow, while you create yours We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years. If we do our job well, we genuinely add to the prosperity of our country and its people. The Manager, Operational Resilience plays a key role in supporting the Senior Manager, Operational Resilience to embed and strengthen operational resilience across the AMP group. This is achieved through 4 key pillars: Maintain an effective Operational Resilience Framework Ensuring implementation and embedment across the organisation Disruption readiness and response management Scenario testing and continuous improvement How will you make an impact Strengthen AMP’s Operational Resilience (also referred to as Business Continuity Management or Business Resilience Supporting Critical Operations: Maintain and uplift guidance for the management of critical operations; including how to identify critical operations, complete process maps, map dependencies and set tolerance levels. Provide guidance and support to business units so they can effectively manage their critical operations and be prepared for disruptions. Incident and Disruption Management: Help coordinate and lead responses to major disruptions and crises with timely escalation, clear communication and efficient recovery. Maintain a robust AMP BCP, assess disruption impacts to customers and business units, and provide insights to senior leadership on lessons learned. Scenario Testing: Design and execute scenario tests, develop severe but plausible scenarios and facilitate group walkthroughs and live simulations with senior leadership to test the BU’s disruption readiness and ability to effectively and efficiently respond to disruptions. Findings and recommendations presented in a report. Regulatory and Policy Compliance: Ensure compliance with CPS230 – Operational Risk Management and the AMP Resilience Policy. Support audits, reviews, and reporting. What you will bring to the role In depth understanding of Business Continuity Management and CPS 230. Certifications such as CBCI, MBCI, or ISO 22301 (or willingness to obtain). Proven experience in risk management, audit, or assurance within financial services. Knowledge of financial services industry, regulators (ASIC, APRA, OAIC, ASD) and relevant legislation. Ability to design and lead scenario testing programs. Highly proficient in PowerPoint and creating visually appealing designs. Professional and concise report writing skills. What we look for in you We’re looking for a critical thinker who thrives in autonomy, able to make sound decisions and solve problems even when challenges are complex or vaguely defined. The ideal candidate is adaptable, highly organised and comfortable working in fast-changing environments. They should bring creativity and structure to initiatives, with a passion for improving processes and delivering practical solutions for diverse audiences. Exceptional stakeholder engagement and communication skills are essential. You’ll need the ability to influence and collaborate effectively with senior leaders and teams across the organisation, using clear written and verbal communication to inform and persuade. Exceptional facilitation and strategic thinking will set you apart. If you combine these interpersonal strengths with a proactive, solutions-focused mindset, you’ll excel in this role. You’ll thrive here if… If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset. Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next. If you’re someone that can hold their own, you’ll find AMP quite liberating. Why we think you’ll love working at AMP Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it. We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work. In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work. Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have. We believe in the power of inclusion and diversity We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged but also leads to better connections with our customers. We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Action Plan on our website. Ready to create your tomorrow? If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow. Don’t procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date. Looking forward to meeting you
