Description Join us in this integral Senior Administrator role as the central coordination point between clients, Partners and internal service teams! This role is designed to ensure the quality and continuity of client service delivery across dedicated Client Teams. As the central coordination point between clients, Partners and internal service teams, the Senior Administrator will be accountable for the end-to-end client service outcomes - enhancing consistency, responsiveness, and quality across the client experience. This is a hybrid full-time, permanent position based in our Melbourne office (3 days per week in the office). Your role, your contribution! Serve as a first point of contact for a defined portfolio of clients to help strengthen client relationships and improve responsiveness. Work alongside the Team Leader, aligning team workflow priorities with client needs contributing to achieving team performance goals and ensure adherence to internal systems, policies, and processes. Act as a liaison between the Partners and the Client Service team, simplifying communication, increasing efficiency and reducing friction in the service process. Lead a client service team, communicating priorities and ensuring workflow is managed for timely and accurate service delivery. The benefits of joining us! Hybrid working environment – work from home and office. EAP access to support a healthy work-life balance! Clear career development pathway and ongoing training support! What you will bring to the role 3 – 5 years’ experience in a similar administrative or client relationship role. Minimum 12 months’ leadership experience. Strong interpersonal skills with the ability to build rapport and trust with both external clients and team members alike. Intermediate to Advanced MS Office skills (Word, Excel, PowerPoint). Proficiency in other software platforms such as iManage, Salesforce and APS. (Desirable) Certificate III or IV in Accounts Administration, Bookkeeping or relevant field. (Desirable) If this role sounds like a good fit - Apply now ! Our Impact: Why Findex? At Findex, we help clients manage, grow, and protect their financial future with confidence. Since 1987, we’ve become a leading Australasian provider of integrated accounting, advisory, and wealth solutions, delivered through our “Wealth Accountant” and Family Office models. With 2,500 professionals across over 100 offices, we combine local expertise with global reach and remain committed to supporting clients and communities in creating long-term financial security. For the Community - The Findex Community Fund (FCF) is dedicated to giving back to the communities we serve. Since 2018, we have donated over $4.3 million to more than 800 charities across Australia and New Zealand. Collectively, our team has dedicated over 9,000 volunteer hours, making a tangible impact in their communities through personal engagement. For You - At Findex, we focus on developing our people first. With structured training and development opportunities, we allow our people to grow their career in a way that sets them up for success. We actively support our people by giving them extra support to external studies that is relevant to their role. For our Customers - Together, Findex champion the success of over 75,000 Australasian businesses, helping them grow with expert advice, fresh thinking, and top-tier professional services. Here, you’re empowered to work in a way that brings out your best — supporting your growth, your team, and the clients who trust us to make a real difference For Diversity & Inclusion - Findex is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees and encourage applications from candidates with a variety of strengths, backgrounds and experiences.
