About the Regulatory Operations Division: The Regulatory Operations Division (ROD) is responsible for monitoring, assessing, and enforcing compliance across the aged care sector. ROD includes several branches: Audit: Conducts audits of aged care services against the Quality Standards. Risk Intake and Inspectorate: Investigates complaints and incidents and conducts inspections to ensure provider compliance. Compliance and Enforcement: Manages investigations and regulatory actions for non-compliance with aged care legislation. Please note that some roles require mobility and travel, including overnight stays. About the Roles: The Aged Care Quality and Safety Commission has multiple opportunities available in our Regulatory Operations Division in the Audit, Risk Intake Inspectorate and Compliance and Enforcement. Assistant Director, Audit: Will lead teams of Auditors and Senior Audit Officers to conduct scheduled audits of Category 6 (residential) and Category 4 and 5 (home care). Assistant Director, Audit Operations: Will lead, guide and manage an Operations team, to coordinate scheduling, travel arrangements and deliver administrative support to enable the effective execution of audit activities. Assistant Director, Prudential and Governance (Proactive Monitoring): This is a specialist role that focuses on monitoring provider compliance with financial, prudential and governance obligations. The role will focus on developing and delivering a program of proactive prudential and governance reviews and may include leading compliance matters to ensure prudential and governance risks are managed. Assistant Director, Compliance Case Management: Case manage and closely supervise providers to ensure risks to consumers are being appropriately managed and that providers comply with their legislative obligations. Assistant Director, Enforcement: Will lead and conduct complex enforcement investigations with minimal supervision which will involve serious non-compliance with relevant provisions. Assistant Director, National Case Coordination: Will facilitate, to ensure stakeholders coordinate and work together todeterminethe best regulatory response and engagement. The key duties of the position include Successful candidates may be placed in any of the above branches/roles. Duties may include: Applying in-depth specialist knowledge to make independent, informed decisions and provide technical advice, ensuring compliance with legislative, financial and regulatory frameworks including the Aged Care Act 2024, the Aged Care Quality Rules, and Regulatory Powers (Standard Provisions) Act 2014 while leading or supporting staff to lead highly complex and/or sensitive regulatory engagements with providers. Providing strategic supervision and guidance to staff, building individual and team capabilities to support effective management of teams, while fostering and maintaining operational resilience. Handling sensitive and potentially distressing material with professionalism and empathy, maintaining emotional resilience and conduct all activities with a focus on the well-being and dignity of everyone involved. Assess and apply judgement and analytical skills to review complex financial, prudential and governance documents. Prepare well-written, detailed project plans, program plans or engagement plans to drive decide focus areas, regulatory approaches and programs of work for proactive compliance activities that align with goals of the group and Commission. Actively supporting and demonstrating leadership across the Commission and the Group to contribute to achievement of the Commission's strategic direction and corporate priorities. Demonstrating strong negotiation skills by anticipating other parties' perspectives, presenting positions effectively, and strategically resolving complex matters, including advocating for outcomes based on evidence and engaging with stakeholders to achieve agreeable outcomes. Applying significant evaluative judgement by interpreting legislative intent and applying legislation to achieve regulatory outcomes, while making well-reasoned and strategic investigative decisions that support both outcomes and broader organisational objectives. Comprehensive training will be provided to support your success in the role.
