POSITION DESCRIPTION | LIFESTYLE ASSISTANT POSITION PURPOSE: This position exists to assist in the delivery high quality resident activities program to enhance the quality/enjoyment of life for residents, including teamwork with volunteers. The role contributes to making Opal a great place to work by having good work relationships with other team members and behaving in a way that support Opal’s values. This position reports to Opal HealthCare’s (Opal) Wellbeing Manager. KEY RESPONSIBILITIES: 1. People & Leadership Ensure the delivery of lifestyle programs to support residents mental health and quality of life Follow Opal Values/policies, procedures and practices to ensure the lifestyle team demonstrate professional behaviours accordingly Participate in annual performance/development reviews and follow feedback given by the Lifestyle Coordinator or delegated Appraiser in those appraisals Support the orientation and training of volunteers Maintain own professional development (through performance appraisals, 360 degree feedback and resident feedback) Ensure the daily/weekly lifestyle program is delivered according to schedule Participate honestly/positively in client and team surveys Participate in team member education sessions/mandatory training and share knowledge 2. Quality Ensure programs cater to social, religious and cultural needs of residents Continuous assessment of program outcomes to ensure they meet resident’s needs (providing feedback or observations to lifestyle coordinator/GM) Ensure that WHS hazards/safe work practices are followed Ensure compliance with manual handling procedures/practices, correct use of equipment/aids and infection control when delivering programs Ensure that residents sensitive and confidential data/information is used correctly Maintain Service Level Agreements (SLAs) Support Opal’s continuous improvement program, using Continuous Quality Improvement tools Ensure volunteers can raise issues about matters that are impacting on them “without fear” 3. Communication Act as an Opal ambassador and speak positively about Opal with team members and community Develop and maintain positive resident/family and team relationships Communicate with residents/families/volunteers to get feedback about lifestyle programs and action accordingly with lifestyle coordinator, GM and lifestyle team Ensure effective flow of lifestyle information to all Opal Care Community team members about lifestyle programs 4. Financial Ensure all expenditure on lifestyle programs is within budget when ordering supplies Seek approval from coordinator/GM prior to incurring expense outside of budget KEY PERFORMANCE INDICATORS: Demonstrate understanding of Opal values through work performance/positive behaviours Demonstrate enhanced quality of life for residents through positive resident/family feedback Demonstrate ongoing professional development through improved skills/performance outputs Demonstrated SLA compliance through positive feedback Demonstrated adherence to WHS and Quality Systems maintaining accurate documentation Nil WHS incidents or workplace injuries to self Client and team member feedback survey provide positive results Demonstrate responsible communication Minimal sick leave KEY COMPETENCIES: Excellent interpersonal/communication skills Excellent prioritisation and time management skills Excellent customer service and resident relationship management skills Excellent understanding of lifestyle needs of residents Good computer literacy Knowledge of the aged care industry and regulations (desirable) Understanding of legislative requirements (WH&S, Fire/Evacuation, Infection Control) EXPERIENCE/QUALIFICATIONS: Year 12 certificate of education (desirable) Certificate IV in Community Services (Lifestyle and Leisure) and/or relevant qualification Previous experience in delivery of lifestyle programs Previous aged care experience (desirable) Current police check (within last 3 months)
