About the Job: As a Technical Support Engineer, you will report to the APJ Technical Support Manager and resolve unique and interesting technically-focused customer issues, while working across departments to improve our customer experience. We are looking specifically for this TSE to be based in Australia. You are someone who values opportunities for growth. You will work with other Technical Support Engineers to creatively solve customer problems while honing your technical skills. You are committed to equity and inclusion, and motivated to work with a team that embraces and celebrates diversity. Responsibilities: Develop working expertise in the LaunchDarkly platform, including SDKs and integration patterns Support the resolution of customer issues by applying established troubleshooting practices Collaborate with engineering teams to document and escalate product bugs and system issues Contribute to team effectiveness by participating in onboarding, knowledge sharing, projects, and process documentation Assist in identifying patterns in support cases and suggesting improvements to internal tools or workflows Engage in ongoing professional development to enhance technical and customer support capabilities Willingness to provide Hawaii time-zone coverage Qualifications: Knowledge of programming and its core concepts, including fluency with at least one programming language (e.g., Node, PHP, Java) Passion for learning and applying that knowledge to solving customer issues and advocating for their success 5 years of related or equivalent professional experience, which may include experience gained through related work, education, or training About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.
